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About the Role
The Fraud Analyst – Cards will conduct investigative analysis to identify, assess, decision, and report on activity that indicates an exposure to financial crimes. The incumbent will manage inbound calls and assist clients to ensure potential threats and investigations are evaluated, documented, managed, and escalated by following standard operating procedures. They will provide subject matter expertise and oversight of criminal risk by following a disciplined and intelligence-based approach to detection and research of activities and events in alignment with EQ Bank’s fraud program and standards to ensure compliance as well as support trending, analysis, and insights generation.
Responsibilities
- Provides input and develops recommendations for process and customer service improvements.
- Monitors inbound fraud queue and service clients.
- Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate, and determine required actions.
- Supports the collection of evidence and information for incident reports/filings, loss prevention, litigation, criminal prosecution, management information and statistics, and process improvements.
- Documents actions and information found throughout the investigation to develop and maintain account/case files.
- Analyzes data and information to provide insights and recommendations.
- Executes routine tasks such as service requests, transactions, and queries within relevant service level agreements.
- Provides notification, information, and instructions to internal/external stakeholders related to incidents as necessary.
- Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
- Broader work or accountabilities may be assigned as needed.
Requirements
- 2+ years’ experience in Fraud and/or Risk Management in the Financial Industry
- 2+ years’ customer service experience within the Financial Industry
- Advanced Microsoft Office (Word, Excel, etc.) skills.
- Knowledge of fraud monitoring tools and techniques.
- Knowledge of internet, emerging online payment methods and vulnerabilities
- Process and detail oriented
- Excellent time management skills
- Excellent communication and interpersonal skills.
- Flexibility required with business hours/days
- Must successfully complete a criminal background check and credit check.
Skills
- Fraud monitoring tools and techniques
- Internet
- Emerging online payment methods
- Vulnerabilities
- Process oriented
- Detail oriented
- Time management
- Communication
- Interpersonal skills
Location
- Toronto, ON
Work Type
- Hybrid
Experience Level
- 2+ years
Education Level
- Post secondary education
Benefits
- Competitive discretionary bonus
- Market leading RRSP match program
- Medical, dental, vision, life, and disability benefits
- Employee Share Purchase Plan
- Maternity/Parental top-up
- Generous vacation policy and personal days
- Virtual events to connect with colleagues
- Professional development and comprehensive Career Development program
About the Company
- At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.
- We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.
- EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.
Equal Opportunity
- EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported.
- We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives.
- We’re equally committed to supporting your growth, both professionally and personally.
- We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.