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About the Role

Unbound Now is dedicated to ending human trafficking by identifying victims, supporting survivors, seeking justice, and leading system change. This role provides leadership and supervision for the local regional advocacy team, ensuring effective advocate training and service delivery. It involves developing strong relationships with key partners, monitoring client intake, managing office operations, and ensuring accurate documentation and reporting for grant compliance.

Responsibilities

Provide leadership and supervision for the local regional advocacy team.
Ensure effective advocate training and excellence in service delivery.
Develop and maintain strong relationships with law enforcement, state child welfare agencies (DFPS), care coordinators, service partners, and other referral sources.
Monitor intake of new clients.
Manage local office advocacy operations.
Ensure timely and accurate documentation, data collection, and regional reporting for grant and state contract compliance.
Maintain a strong line of communication with Unbound Now's Survivor Advocacy Program Director regarding regional issues, programmatic developments, and advocacy services.
Meet regularly with other Unbound Now Directors of Survivor Advocacy and advocacy leadership for peer support, collaboration, and project alignment.
Recruit, screen, hire, train, engage, supervise, and retain Advocates, Program Support Specialists, Lead Advocates, interns, and volunteers.
Pursue high staff retention by actively supporting emotional/supervisory needs, shouldering advocate responsibilities during high-demand or emergency periods, and encouraging participation in the monthly advocate resilience group.
Conduct annual performance reviews for all regional advocacy personnel.
Rotate supervisory on-call coverage to support advocates responding on scene during all hours of the night.
Maintain the regional office survivor advocacy calendar, including on-call schedules, time-off schedules, and weekly advocacy team meetings.
Ensure immediate crisis intervention, ongoing relational advocacy, case management, and emotional support are provided to survivors of human trafficking.
Model, train, and evaluate advocates on conveying a service-oriented philosophy.
Set clear policy and protocol expectations, assess advocate skill sets, provide on-the-job training, and model desired behaviors.
Conduct individual advocate supervision at least every other week in person.
Ensure clinical/case supervision occurs within one week of any care coordination team meeting where an assigned client was staffed.
Document all supervision sessions in a maintained supervision file for each advocate, incorporating Motivational Interviewing (MI) and Stages of Change terminology.
Audit and verify advocate contact cadences with survivors.
Contact youth/clients once a month and parents/guardians once a month, document contact, confirm advocate-reported contact records, and document confirmation.
Meet with survivors both during and upon completion of service to assess their sense of safety and care within the program.
Monitor compliance with Unbound Now policies, procedures, state agency requirements, CSEY Minimum Standards, and Adult Labor standards.
Audit and review documentation of all advocates to be within 72 hours of client interactions.
Ensure full team adherence to entering timely, accurate data into the case management software system.
Develop and maintain excellent working relationships with local DFPS, law enforcement agencies, care coordinators, service partners, MDTs, local task forces/coalitions, and the regional advisor for the Governor's Child Sex Trafficking Team (CSTT).
Actively seek formal and informal feedback from state and community service partners.
Schedule and document all required onboarding and ongoing trainings for advocates, volunteers, and interns.
Provide training, support, and supervision in the implementation of the OHTS tool.
Schedule and facilitate weekly advocacy team meetings and staffings.
Guide advocates through statutory mandatory reporting obligations and handle escalated red-flag or inappropriate behaviors and policy violations.
Respond appropriately and immediately to allegations of abuse, including youth-to-youth sexual activity, adhering strictly to protocol.
Develop local survivor advocacy budgets and spending protocols and ensure team budget compliance.
Review regional programmatic data for grant and state contract reports, ensure completion of monthly DFPS reports, assist with quarterly reporting, and assist in setting goals and providing data for future DFPS contract and grant funding applications.
Act as local Card Manager to review team spend weekly, assess policy adherence, and follow all Ramp Monthly Closeout Instructions and Process.
Submit expense documentation properly per policy.
Submit personal travel reimbursements daily and approve team TripLog weekly.
Review and approve bi-weekly timesheets, verifying that grant and state contract allocations and mileage requirements are met.

Requirements

Mature Christian faith, as evidenced by participation in a local Christian church; commitment to the vision, mission, and core values of Unbound Now using the HOPE model.
Active participation in staff devotions and consistent prayer support for the ministry, donors, and volunteers.
Must be at least 23 years of age or older.
Pass employment eligibility verification (Form I-9).
Provide three references (supervisor, professional, personal).
Agree to and pass all required criminal background checks, including the DFPS criminal history check and the abuse and neglect registry check.
Abide by all Unbound Now policies, state and federal regulations, MDT protocols, and organizational safety guidelines at all times, including the Abuse Prevention and Response Policy.
Maintain strict adherence to administrative governance, including prompt completion of required annual/pre-service training, expense reviews, and daily timesheet/grant allocation logs.
High level of emotional maturity, strong responsibility, and a strong service ethic with a commitment to excellence.
Action-oriented, positive, innovative problem solver, adaptable, courageous, trustworthy, and tenacious in achieving goals, with a commitment to personal and professional growth, building trust with others, and maintaining absolute data security, survivor privacy, and confidentiality protocols.
Demonstrated case management or crisis response experience with a high level of accountability, bringing frontline experience with a track record of success.
Ability to operationalize advocacy strategies, support survivors and teams, achieve service objectives, contain field expenses within budget, and complete time-sensitive case documentation with excellence.
Strong written, verbal, and interpersonal skills with proficiency in technology, case management database software, and collaborating effectively across teams.
Ability to inspire, engage, and mobilize regional partners, CST care coordinators, law enforcement, and community leaders in Unbound Now’s mission.
Knowledge of human trafficking dynamics and Unbound Now's core programs and operations, with the ability to maintain a hope-filled posture in the fight against human trafficking, practice robust vicarious trauma mitigation/self-care, and serve as a collaborative brand steward across all field operations.
Ability to manage client assistance resources, field spending, travel reimbursements, and grant-funded allocations responsibly within allocated budget guidelines.
Valid driver’s license, reliable personal vehicle, valid car insurance coverage, and willingness to use personal vehicles for survivor transport and field travel.
Full willingness to serve in an on-call rotation for 24-hour crisis response, including nights, weekends, and holidays.
Must possess a valid driver’s license and be able to operate a personal vehicle as needed for work-related travel.
Demands the ability to respond on scene during all hours of the night for backup calls.
Occasional physical demands may require the ability to lift or carry loads up to 50 pounds.
Frequent demands require close visual attention to detail and prolonged periods of mental concentration.
Ability to enter documentation into a case management software system.
Demands frequent remote video calls.

Skills

Supervisory and Direct Advocacy Leadership
Administrative, Compliance & Operational Governance
Crisis Intervention
Case Management
Emotional Support
Relationship-Based Case Management
Trauma-Responsive Care
Survivor-Centered Advocacy
Motivational Interviewing (MI)
Stages of Change
Policy and Protocol Implementation
Performance Reviews
On-Call Supervision
Advocacy Training
Data Collection
Grant Compliance
State Contract Compliance
Budget Management
Financial Closeout Protocols
Travel Reimbursement
Timesheet Approval
Relationship Building
Collaboration
Communication
Technology Proficiency
Case Management Software
Written Communication
Verbal Communication
Interpersonal Skills
Inspiring Leadership
Engaging Stakeholders
Mobilizing Partners
Knowledge of Human Trafficking Dynamics
Vicarious Trauma Mitigation
Self-Care Discipline
Cultural Competency
Brand Stewardship
Client Assistance Resource Management
Driving
Remote Video Calls

Location

Local office, on-site

Work Type

Full-time
On-site

Experience Level

Demonstrated supervisory and administrative leadership experience in a professional setting.
Program management, state contract compliance (DFPS), and grant administration experience.
Proven experience of 2–3 years in crisis intervention, case management, or direct victim services (specifically working with human trafficking survivors, domestic violence, homelessness, or substance dependence).

Education Level

Master's degree in Social Work (MSW) or a related human services field preferred; Bachelor's degree in a related human services field with significant relevant supervisory and field experience will be considered.
Clinical licensure (LMSW, LCSW, LPC, or equivalent Credentialed Advocate-CA) required

Salary/Compensations

Annual salary

Benefits

100% Employer-Paid Health Insurance: We cover 100% of medical premiums for both the employee and their family.
Employer-Paid Life Insurance: Fully covered for the employee at no cost.
Retirement Savings: 401(k) plan with a 3% salary match (eligible after 90 days; 1-year vesting).
Dental & Vision: Comprehensive plans available at the employee’s expense.

About the Company

Unbound Now is ending human trafficking by identifying victims, supporting survivors, seeking justice, and leading system change.
We are motivated by our faith in Jesus and work each day as individuals driven by hope, oriented towards service, and committed to excellence.
To learn more about our values, please read our Statement of Faith.

Equal Opportunity

Unbound Now is an equal opportunity employer.
As a faith-based non-profit organization, Unbound Now exercises its legal right under Section 702 of Title VII of the Civil Rights Act of 1964 to hire individuals who align with our Christian faith, mission, and core values.