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About the Role
The Cage Shift Supervisor assists in overseeing the day-to-day operations of the Cage Department and provides excellent Guest Services, adhering to Seneca Gaming Corporation’s policies and procedures.
Responsibilities
- Performs the duties of a cage cashier.
- Completes required Cage forms and reports.
- Provides direct supervision to Cage Cashiers during assigned shifts.
- Ensures Cage Staff provides quality customer service to guests.
- Provides training, administers performance evaluations, and manages requests for time off.
- Administers coaching and corrective action as needed.
- Creates and maintains reports on schedule and team member changes.
- Monitors, evaluates, and presents solutions to problem areas.
- Verifies cage accountability.
- Authorizes casino checks.
- Maintains accountability for assigned keys and key inventories.
- Monitors and maintains departmental inventory of working currency, coin, forms, and equipment.
- Assesses equipment problems and coordinates service efforts.
- Participates in continuous improvement teams.
- Maintains a current understanding of information security policies.
- Maintains the confidentiality of all gaming records.
- Provides exceptional guest service and maintains a professional work environment.
- Meets attendance guidelines and adheres to policies.
- Completes all required SGC Training programs.
- Attends all necessary meetings.
- Performs other duties as assigned.
Requirements
- Must be 18 years of age or older.
- High school diploma or equivalent required.
- Two years of successful experience managing large sums of money or one year of casino cage cashier experience (or a combination).
- Effective math skills are required.
- Must be able to operate office equipment, including a 10-key adding machine, personal computer, telephone, and multi-function photocopier.
- Must be able to stand, walk, and move through all areas of the casino.
- Must be able to work in a casino environment with potential exposure to loud noises, bright lights, and smoke.
- Must be able to continuously bend/stoop, squat, balance, kneel, lift, and push/pull.
- Must be able to continuously carry up to twenty-five pounds and lift up to fifty pounds.
- Must be able to occasionally climb heights and reach above shoulder level.
- Must be able to occasionally push carts weighing up to one hundred pounds.
- Must maintain physical stamina and a proper mental attitude to work under pressure in a fast-paced casino environment.
Skills
- Excellent communication skills.
- Ability to write routine correspondence.
- Ability to speak effectively to the public, team members, and guests.
- Ability to deal effectively and interact well with guests and team members.
- Ability to resolve problems/conflicts in a diplomatic and tactful manner.
- Customer service experience.
Location
- Casino environment
Work Type
- Grave Shift
- Full-time
Experience Level
- Two years of successful supervisory experience preferred.
- Six months experience in all cage banks preferred.
Education Level
- High school diploma or equivalent
Salary/Compensations
- $19.84 per hour
- Compensation is negotiable based on experience and education.
About the Company
- Seneca Gaming Corporation