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About the Role
Ailey seeks a personable and experienced On-Site Seasonal Ticketing Associate to join its Marketing team for the New York City Center season. This is a critical, high-visibility position responsible for assisting with Group Sales and daily ticketing operations on-site during Ailey's busiest season. The ideal candidate thrives in a fast-paced environment, excels at customer service, and maintains a calm, professional demeanor under pressure.
Responsibilities
- Serve as an on-site ticketing liaison at New York City Center throughout the season.
- Issue invoices and reminder coordination for Group Sales.
- Coordinate and manage ticketing inventory and needs in collaboration with the On-Site Ticketing Manager and various internal departments.
- Execute ticket holds and releases by working directly with the Box Office to accurately manage seat locations and inventory.
- Provide on-site support at most performances in the Box Office lobby, proactively resolving any ticketing-related issues or inquiries from patrons, donors, and VIPs.
- Process and track special requests from internal staff and external high-value contacts.
- Perform other related duties as assigned to ensure a smooth and successful season.
Requirements
- 1–3 years of experience working in a box office or other professional ticketing-related position.
- Required experience with ticketing databases; Tessitura proficiency is strongly preferred.
- Preferential consideration given to applicants with Salesforce experience.
- Highly personable, professional, and adept at interacting with and fulfilling the service requests of donors, VIPs, and high-value patrons.
- Highly organized, meticulous, detail-oriented, and consistently accurate in all tasks.
- Superb written and verbal communication and demonstrated excellence in customer service.
- Excellent judgment and the proven ability to work independently, resolve issues on the spot, and manage multiple projects simultaneously in a fast-paced, high-pressure environment.
- High comfort level with the Microsoft Office Suite, particularly advanced skills in Excel.
- Familiarity with the performing arts; a love of dance is a plus.
Skills
- Ticketing databases
- Tessitura
- Salesforce
- Microsoft Office Suite
- Excel
Location
- NYC
Work Type
- On-Site
- Seasonal
- Full-time
Experience Level
- 1-3 years
Salary/Compensations
- $1,150 weekly
About the Company
- Alvin Ailey Dance Foundation is an Equal Opportunity Employer.
- The Ailey organization expresses itself through the universal language of dance, rooted in African American tradition.
- On stage and off, we seek to bring together an inclusive community with no limitations.
- We connect through a common love of dance and treasure our heritage.
- We aim to be collaborative and nimble, while maintaining a cohesive and supportive work environment.
Equal Opportunity
- Employment is based upon personal capabilities and qualifications without discrimination based on race, color, religion, creed, sex, sexual orientation, national origin, age, disability, marital status, veteran status, citizenship status, or any other protected characteristic as established by law.