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About the Role
The Senior Manager, Operations oversees day-to-day field and departmental operations, ensuring efficient planning, resource allocation, and project execution. This role drives team development, customer satisfaction, and financial performance through leadership and strategic decision-making, partnering with internal teams and customers to ensure service excellence and sustainable growth.
Responsibilities
- Forecast weekly tasks, timing, and assignments.
- Analyze and forecast factors affecting results to maximize efficiency.
- Monitor and analyze performance metrics and operational data to identify trends and drive continuous improvement.
- Utilize the OPS System for compliance.
- Monitor work authorizations.
- Share manpower, resources, and tools across branches as needed.
- Mentor, coach, and lead personnel to build a high-performing team.
- Participate in employee recruitment, hiring, counseling, and terminations.
- Ensure all employees meet required safety training.
- Provide performance appraisals, feedback, and growth opportunities.
- Promote continuous learning and professional development.
- Build and maintain strong customer relationships to promote trust and repeat business.
- Survey customers, achieve minimum satisfaction ratings, and follow up on feedback.
- Take prompt action to resolve customer complaints.
- Drive productivity in field operations by implementing process improvements.
- Achieve minimum budgeted net profit for the branch.
- Manage billing and collections.
- Track accounts receivable and manage working capital.
- Achieve minimum productivity requirements.
- Prospect for new business leads to ensure growth targets.
- Pre-plan and identify methods to eliminate hazards daily by work task.
- Observe habits and hazards of others and bring them to their attention.
- Uphold safety as the most important company goal and support achieving zero accidents.
- Promote open communication regarding safety concerns, suggestions, improvements, and PPE needs.
- Obtain expected safety training.
Requirements
- High School Diploma or equivalent required.
- Bachelor's Degree in Engineering or related field preferred.
- 10+ years of experience in engineering, project management, or technical leadership.
- Past leadership or supervisory experience strongly preferred.
- Familiarity with electrical power distribution, motion control, and project management tools.
- Positive safety attitude and personal integrity are non-negotiable.
- Proficiency with Microsoft Office Suite (Excel, Word, Outlook, Teams).
- Strong knowledge of estimating, scheduling, budgeting, and strategic planning processes.
- Proven ability to manage risk and profitability successfully.
- Strong interpersonal and leadership skills, including managing diverse personalities.
- Decisive and solutions-oriented.
- Excellent customer service orientation; able to build trust with internal teams and external clients.
- Effective at working independently and as a team leader, with the ability to guide and motivate others.
- Office and field environment requiring sitting and standing.
- Travel to various work sites is essential, exposing employee to outdoor elements, noise and the need to stand and walk.
Skills
- Microsoft Office Suite (Excel, Word, Outlook, Teams)
- Estimating
- Scheduling
- Budgeting
- Strategic planning
- Risk management
- Profitability management
- Interpersonal skills
- Leadership skills
- Customer service
- Team leadership
- Electrical power distribution
- Motion control
- Project management tools
Experience Level
- 10+ years experience
- Past leadership or supervisory experience
Education Level
- High School Diploma or equivalent
- Bachelor's Degree in Engineering or related field preferred
About the Company
- At PPC Partners we believe in the Power to Serve along with the Pursuit of Excellence.
- Values guide our behaviors: A Servant's Heart -- Focus on the Needs of Others, Wisdom -- Insightful, Integrity -- Honesty and Trustworthy, Courage -- Decisive and Confident in Others, Humility -- Modest and Respectful, Passion -- Unfailing Dedication