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About the Role
Foundation Risk Partners is seeking a Senior Employee Benefits Account Manager to join their Corporate Synergies team. This client-facing role is responsible for delivering exceptional service and strategic guidance to clients, partnering with Sales, Account Management, and Underwriting teams to drive client retention, satisfaction, and growth.
Responsibilities
- Manage the client life-cycle deliverables to ensure the successful retention of a Book of Business.
- Work on client related deliverables of increasing complexity with guidance and supervision.
- Complete necessary training and professional development to gain exposure to strategic account planning, effective communication, and project management.
- Identify and declare area of focus/subject matter expertise.
- Maintain up-to-date client files/internal systems in accordance with standard protocols.
- Ensure compliance with company processes and operating standards.
- Execute day-to-day service deliverables for all lines of coverage and products as part of the client life cycle.
- Support the Team Lead to understand client goals/objectives and develop a multi-year strategic plan.
- Define an annual service delivery calendar in support of the multi-year strategic plan.
- Prepare deliverables by leveraging team member expertise, tools, and standards to manage client expectations and ensure timely delivery.
- Effectively communicate and present findings, analysis, and recommendations in meetings/calls/emails.
- Prepare standard and ad-hoc reports and other client-related projects.
- Develop, cultivate, and maintain strong client/vendor relationships.
- Review employee education and communication materials during Open Enrollment.
- Research, respond to, and resolve client inquiries/service-related issues independently, involving more experienced team members when necessary.
- Maintain internal systems and client files in accordance with data standards and filing requirements.
- Ensure that contact information for all client stakeholders is appropriately managed.
- Create and periodically review/update/manage Internal Account Plan to identify/overcome gaps.
- Interact with carriers and vendors on behalf of the client and the team.
- Identify and leverage resources appropriate for upsell opportunities.
- Reconcile client revenue monthly.
- Develop new and creative benefit solutions with guidance.
Requirements
- Strong attention to detail and organizational skills.
- Ability to analyze benefits data and model financial impacts.
- Skilled in carrier negotiations and problem-solving.
- Advanced proficiency in Microsoft Excel, PowerPoint, and Word.
- Strong project management and multitasking abilities.
- Able to build relationships and communicate effectively with clients and stakeholders.
- Works well independently and collaboratively in a fast-paced environment.
- Understands client business objectives, industry trends, and cost drivers to develop strategic solutions.
- State Specific Resident Life & Health License is required.
Skills
- Client-facing
- Strategic guidance
- Account management
- Client retention
- Client satisfaction
- Client growth
- Project management
- Effective communication
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Negotiations
- Problem-solving
- Relationship building
Location
- New York City Metro Region
Work Type
- Full-time
Experience Level
- 5+ years of prior practical account management experience with a health and welfare carrier or broker is required.
Education Level
- Bachelor’s Degree preferred.
Salary/Compensations
- $115,000—$130,000 USD
Benefits
- Comprehensive range of health-related benefit options including medical, vision, and dental.
- 401(k) with company match.
- Company paid life insurance, STD, LTD.
- Generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays.
About the Company
- Foundation Risk Partners is one of the fastest growing insurance brokerage and consulting firms in the US.
Equal Opportunity
- FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law.