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About the Role
The Reverse Logistics Associate supports daily reverse logistics operations by receiving, inspecting, processing, and tracking various types of orders and inventory. This role collaborates with multiple departments to ensure accurate and efficient processing of returns and RMAs, aiming for a high-quality customer experience.
Responsibilities
- Receive, inspect, verify, and process merchandise from Reverse Logistics, including customer returns, repairs, exchanges, vendor returns, internal inventory transfers, and inbound vendor shipments.
- Execute reverse fulfillment activities, including receiving, sorting, picking, packing, shipping, and coordinating handoffs to internal departments and external carriers.
- Verify inventory, RMA documentation, shipping labels, and supporting paperwork while ensuring all merchandise is handled with care and meets quality, security, and accuracy standards.
- Maintain organized inventory locations, staging areas, and workstations to support safe and efficient daily operations.
- Support multiple Reverse functions based on daily operational priorities in a fast-paced environment.
- Identify and communicate inventory discrepancies, shipment issues, damaged merchandise, or process concerns to leadership in a timely manner.
- Follow established Standard Operating Procedures (SOPs) while identifying opportunities to improve operational efficiency, quality, and workflow.
- Collaborate with cross-functional teams, including Supply Chain, Fulfillment, Quality Control, Manufacturing, Logistics, Customer Service, and Inventory Control, to ensure timely and accurate processing.
- Consistently meet productivity, quality, accuracy, and service-level expectations while maintaining a strong focus on customer satisfaction.
- Support department initiatives, inventory counts, continuous improvement projects, and other operational responsibilities as assigned.
Requirements
- High school diploma, GED, or equivalent required.
- One (1) or more years of experience in fulfillment, warehouse operations, logistics, retail operations, manufacturing, shipping and receiving, inventory management, returns processing, RMA handling, or order fulfillment preferred.
- Experience working in a fast-paced, high-volume operational environment is a plus.
- Jewelry, luxury goods, or e-commerce fulfillment experience is preferred but not required.
- Basic computer proficiency, including Microsoft Office applications such as Outlook, Word, and Excel.
- Blue Nile will not sponsor a new applicant for employment authorization for this position.
Skills
- Microsoft Office applications
- Attention to detail
- Teamwork
- Adaptability
- Learning new processes
- Customer experience
- Inventory management
- Returns processing
- RMA handling
- Order fulfillment
Experience Level
- One (1) or more years of experience
Education Level
- High school diploma
- GED
- Equivalent
Salary/Compensations
- $17.50 - $23.50 per hour
Benefits
- Healthcare
- Paid time off
- Retirement planning
- Opportunities for career advancement
- Medical, Dental, Vision and Prescription Insurance
- 401(k) Retirement Plan with Company Match
- Flexible Spending Account
- Health Savings Account
- Tuition Reimbursement
- Employee Discount
- Parental Leave
- Life Insurance
About the Company
- Our banner is part of Signet Jewelers, a purpose-driven company who believes love inspires love and whose mission it is to enable all people to Celebrate Life and Express Love.
- Signet Jewelers is also a "Great Place to Work-Certified™" company.
- Innovation and brilliance - two things that set us apart.
Equal Opportunity
- Blue Nile is an equal opportunity employer committed to diversity and inclusion in the workplace.
- All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law.
- Blue Nile will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws.