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About the Role
The Dispatcher/Logistics Lead coordinates and manages the efficient movement of goods and services across various transportation channels within the United States. This role optimizes routes and schedules to maximize operational efficiency and minimize costs, ensuring smooth logistics operations and contributing to customer satisfaction and supply chain success.
Responsibilities
- Schedule and dispatch drivers and vehicles for timely and efficient delivery.
- Monitor shipment progress and communicate proactively with drivers and customers regarding delays or issues.
- Coordinate with warehouse staff for loading/unloading schedules and inventory availability.
- Maintain accurate records of dispatch activities, driver logs, and shipment details.
- Resolve logistical problems, acting as a liaison between field units and customers/supervisors.
- Ensure compliance with safety regulations and company standards.
- Collaborate with other departments to improve logistics processes.
Requirements
- High school diploma or equivalent; Associates degree or higher in logistics, supply chain management, or a related field is preferred.
- Experience with transportation management systems (TMS) and advanced routing software is preferred.
- Proven experience in a fast-paced environment, dispatching, or transportation coordination.
- Strong knowledge of transportation regulations and safety standards within the United States.
- Proficiency in using dispatch software and GPS tracking systems.
- Excellent verbal and written communication skills.
- Ability to effectively operate email, mapping software, and computer systems.
- Ability to prioritize high-volume tasks and make schedule adjustments.
- Dexterity to operate a computer keyboard, mouse, and other communication/computer components.
- Potential exposure to odors, fumes, airborne particles, hazardous chemicals, and microbiological pathogens.
- Work environment noise level varies from quiet to loud.
- Temperature varies from hot to cold.
- Interactive and fast-paced team-oriented tasks.
- Overnight travel is required at the discretion of management.
- Ability to regularly lift and/or move up to 55 pounds.
Skills
- Dispatching
- Logistics coordination
- Transportation management
- Route optimization
- Customer service
- Regulatory compliance
- Record keeping
- Problem-solving
- Communication
- Technical proficiency
- Multitasking
Location
- United States
Work Type
- Full-time
Experience Level
- Proven experience in dispatching or transportation coordination
Education Level
- High school diploma or equivalent
- Associate's degree or higher in logistics, supply chain management, or a related field (preferred)
Salary/Compensations
- $22—$26 USD
About the Company
- Certified Group partners with customers to deliver innovative scientific solutions and expertise, serving the food & beverage, dietary supplements, cosmetics, OTC, tobacco/nicotine, cannabis, and hemp industries through a network of 30+ North American and European laboratories.
- Our Brands include Certified Laboratories (analytical and microbiological testing), Food Safety Net Services (FSNS) (food safety testing), Labstat (nicotine, tobacco, cannabis, hemp testing), EAS Consulting Group (regulatory consulting), and FSNS Certification & Audit (auditing and certification services).
Equal Opportunity
- We are an Equal Opportunity Employer and make employment decisions without regard to protected characteristics under applicable law.