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About the Role

IST Management is seeking a Regional Customer Service Associate to provide customer service in corporate and legal offices in San Francisco and the Bay Area. This role is ideal for candidates with prior experience in hospitality or customer service, who are willing to train, possess professionalism, and are ready to grow in their office services career. Reliable transportation is required to cover all Bay Area sites, including those not accessible by public transit.

Responsibilities

Handling tasks and projects as assigned.
Reception duties including answering calls, forwarding voicemails, greeting guests, and validating parking.
Hospitality tasks such as stocking and maintaining common areas, and checking/resetting conference rooms.
Processing incoming and outgoing mail and packages.
Fulfilling scan/print requests according to provided instructions.
Maintaining the highest levels of customer care with a friendly and cooperative attitude.
Consistently adhering to business procedure guidelines.
Performing other tasks as assigned.

Requirements

Must have reliable transportation to cover all sites in the Bay Area, including those not accessible by public transit.
High school diploma or equivalent (GED).
Professional appearance and demeanor.
Keyboarding and Windows environment PC skills.
Excellent communication skills, both verbal and written.
Ability to meet employer's attendance policy.
Ability to lift up to 55 pounds.

Skills

Customer service
Hospitality
Retail background
Keyboarding
Windows environment PC skills
Verbal communication
Written communication

Location

San Francisco
Bay Area

Work Type

Full-time

Experience Level

Entry-level
Willing to train

Education Level

High school diploma or equivalent (GED)

Salary/Compensations

$22.00 - $26.00/hour

Benefits

Medical
Dental
Vision
STD
LTD
Life
401K
Paid Time Off
Bonus Incentives

About the Company

IST Management is a business process outsourcing company founded in 1997 with over 1,800 employees across 38 U.S. cities, providing litigation and corporate office support services.
Recognized as one of the fastest-growing companies in the U.S.
Winner of the Nation’s Best & Brightest Companies to Work For.
Recipient of the HR Professional Excellence Award from the Society for Human Resource Management.
Proud participant in the Military Spouse Employment Partnership.
Committed to Hiring Our Heroes’ mission.
Included in the INC 5000 list.

Equal Opportunity

IST is an Equal Opportunity Employer (EOE).
Committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.
Will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance.
Provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages.