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About the Role
The Student Accounts Specialist will support the School of Visual Arts (SVA) - Office of Student Accounts with daily activities and functions related to cash receipt posting, data entry, and all customer service-related duties involved in assisting students and parents.
Responsibilities
- Provide customer service by phone, email, and in person.
- Process cash receipts including checks, money orders, credit cards, lockbox payments, wires, and credit card chargebacks.
- Post enrollment fees, housing placement fees, and fines.
- Manage the schedule hold process and clear department holds.
- Reconcile monthly desktop deposits and issue reports.
- Support the uncashed check process.
- Assist with collections and special payment plans.
- Perform data entry for all documents/forms and follow-up.
- Process financial aid transmittals for SVA awards.
- Process office orders.
- Assist with term or code corrections for cash postings.
- Update forms annually, including Estimated Worksheets, Lab Fees, Accepted Students Day forms, and directories.
- Assist with updating tuition and fees on all written resources annually.
- Assist with annual 1098 T processing.
- Support the Director and Assistant Director on assigned special projects.
- Participate in institutional committees and initiatives supporting student financial experience, customer service, and administrative operations.
- Perform other job-related duties as assigned.
Requirements
- Associate degree.
- 1 year of experience with electronic cash processing.
Skills
- Excellent math and computer skills.
- Ability to communicate clearly, professionally, and accurately in writing.
- Respond to student inquiries and resolve account disputes.
- Customer service.
- Conflict resolution.
- Problem-solving.
- Innovation.
- Organization and planning.
- Effective verbal and written communication.
- Handling multiple tasks and prioritizing.
- Proficiency in MS Suite (Word, Excel, PowerPoint) and Google Suite.
- Ability to operate personal computers and related equipment.
- Ability to provide exceptional customer service.
Location
- Onsite
Work Type
- Full Time
Experience Level
- 1 year of experience
Education Level
- Associate degree
- Bachelor’s degree preferred
Salary/Compensations
- $45,000 per year
About the Company
- The School of Visual Arts has been a leader in the education of artists, designers, and creative professionals for more than seven decades.
- With a faculty of distinguished working professionals, a dynamic curriculum, and an emphasis on critical thinking, SVA is a catalyst for innovation and social responsibility.
- Comprising over 7,000 students at its Manhattan campus and over 41,000 alumni from 128 countries, SVA also represents one of the most influential artistic communities in the world.
Equal Opportunity
- The School of Visual Arts is an equal opportunity employer.
- Diversity and inclusion is a core principle of the College.
- SVA enjoys a community that represents a significant number of historically underrepresented communities, ethnic and religious backgrounds, gender identities, diverse abilities, and foreign countries, and all are encouraged to apply.