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About the Role
We are seeking a detail-oriented and proactive HR Generalist, Payroll & Operations to join our global People & Culture team. This role is crucial for supporting employees and ensuring the efficient operation of payroll and HR processes. You will manage payroll administration for the US and Canada, support People Operations for our corporate workforce, and enhance systems and processes to foster a positive employee experience. Additionally, you will act as a key resource for US corporate employees and managers, offering guidance on HR policies, workplace issues, and employee relations.
Responsibilities
- Manage US and Canada payroll administration, ensuring accurate and timely processing for salaried, hourly, and Video Interpreter employees.
- Process payroll transactions, including compensation changes, bonuses, commissions, overtime, deductions, and off-cycle payments.
- Manage payroll deductions, contributions, and remittances, coordinating with the Benefits & Leave team for accurate processing and reconciliation.
- Investigate payroll discrepancies, interpret wage and payroll requirements, and implement corrections.
- Partner with People & Culture leadership and Finance on payroll reconciliations, audits, year-end tax reporting (W-2s, T4s), Canadian Records of Employment (ROEs), and regulatory compliance.
- Maintain payroll systems, records, and internal controls, identifying opportunities for improved accuracy and efficiency.
- Manage US and Canada corporate employee onboarding, offboarding, and other lifecycle activities, including documentation and compliance.
- Maintain accurate HRIS data and prepare workforce and payroll reports for business decisions and compliance.
- Serve as an initial point of contact for US corporate employees and managers, addressing routine employee relations concerns and providing HR policy guidance.
- Coach managers on employee expectations, attendance, performance concerns, and workplace conduct, escalating complex matters.
- Administer Video Interpreter starting pay placement and credential-based rate changes.
- Lead HR and payroll process improvements and collaborate on People & Culture initiatives to enhance employee experience.
- Provide occasional onsite HR support at our Austin location when geographically available.
Requirements
- Fluency in American Sign Language (ASL) and a strong understanding of Deaf culture.
- At least 3 years of experience in Human Resources, payroll administration, People Operations, or a related field.
- Demonstrated experience with multi-state US payroll, including processing, reconciliations, wage and hour requirements, and compliance.
- Working knowledge of US employment laws, HR practices, employee relations, and employee lifecycle administration.
- Experience independently addressing routine employee relations matters, interpreting HR policies, and providing manager guidance.
- Proficiency with HRIS and payroll platforms.
- Strong analytical, organizational, and problem-solving skills.
- Sound judgment, strong communication skills, and the ability to manage competing priorities while maintaining confidentiality.
- Bachelor's degree in Human Resources, Business Administration, Accounting, or a related field, or equivalent professional experience.
Skills
- American Sign Language (ASL)
- Deaf culture understanding
- Multi-state US payroll processing
- Payroll reconciliations
- Wage and hour requirements
- US employment laws
- HR practices
- Employee relations
- Employee lifecycle administration
- HRIS platforms
- Payroll platforms
- Analytical skills
- Organizational skills
- Problem-solving skills
- Communication skills
- Confidentiality management
- Canadian payroll administration
- Rippling or similar integrated HRIS and payroll platform
- SHRM-CP, PHR, CPP, or FPC certification
Location
- Austin, Texas
- United States (Remote)
Work Type
- Remote
- Occasional Onsite
Experience Level
- 3+ years of experience
Education Level
- Bachelor's degree in Human Resources, Business Administration, Accounting, or related field, or equivalent professional experience.