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About the Role
As a Bookseller at Barnes & Noble, you are an integral member of the bookselling team, responsible for welcoming customers, connecting them with titles and products, and maintaining the store's presentation and efficient running. You will be trained on operational competencies, including technology use, merchandising, register operation, inventory management, and loss prevention.
Responsibilities
- Welcome customers cheerfully and helpfully.
- Answer customer questions.
- Connect readers with the right titles and products.
- Maintain the attractive presentation of the store.
- Ensure the efficient running of the store.
- Unpack and shelve deliveries.
- Tidy displays.
- Operate registers quickly and in a friendly manner.
- Provide highly professional service to customers.
- Maintain reliable and punctual attendance.
- Fill scheduling gaps and be flexible to store needs.
- Perform assigned tasks with purpose and energy.
- Be supportive and considerate of colleagues.
- Help customers and show them kindness.
- Learn new skills and acquire new knowledge.
- Use varied technology, including registers, computers, and tablets comfortably and efficiently.
- Develop strong merchandising skills for book presentation and store cleanliness.
- Develop effective visual merchandising skills for gifting, toys, and other product categories.
- Run a register competently to serve customers quickly and reliably.
- Support the receiving and unpacking of deliveries.
- Perform efficient and accurate shelving.
- Find books and other products with ease and accuracy.
- Support the café team willingly and effectively when needed.
- Understand loss prevention procedures and de-escalation techniques.
- Identify theft and spot problematic behavior.
- Seek support for problematic behavior and issues in the store.
- Build book knowledge of subjects and categories stocked.
- Use book knowledge to maintain sections and present books attractively.
- Make effective book recommendations to customers.
- Sell books in a positive way, supporting key sales objectives.
- Share knowledge of sales objectives, products, and new releases with customers and colleagues.
- Build knowledge and expertise in specific product areas like Educational Toys and Games, Specialty Games, Hobby and Collectibles, music and movies, and Newsstand.
- Use product knowledge to maintain sections and backstock effectively.
- Help customers with their shopping.
- Support the success of key sales objectives, products, and new releases.
- Comply with all company policies and procedures.
Requirements
- Maintain reliable and punctual attendance for scheduled shifts.
- Be flexible and responsive to the needs of the store.
- Show aptitude and willingness to learn new skills and acquire new knowledge.
- Enjoy being a bookseller.
- Master the operational competencies of a Barnes & Noble bookseller.
- Be proficient in using varied technology.
- Develop strong merchandising skills.
- Develop effective visual merchandising skills.
- Run a register competently.
- Support the receiving and unpacking of deliveries.
- Perform efficient and accurate shelving.
- Find books and other products with ease and accuracy.
- Support the café team willingly and effectively when needed.
- Understand loss prevention procedures and de-escalation techniques.
- Build book knowledge.
- Use book knowledge to maintain sections and present books attractively.
- Make effective book recommendations.
- Sell books in a positive way.
- Share knowledge with customers and colleagues.
- Build knowledge and expertise in specific product areas.
- Use product knowledge to maintain sections and backstock effectively.
- Help customers with their shopping.
- Support the success of key sales objectives, products, and new releases.
- Comply with all company policies and procedures.
- Physical activity includes prolonged standing, repetitive bending, lifting, and walking.
- May work in other stores if needed, supporting the wider Cluster.
Skills
- Customer service
- Merchandising
- Visual merchandising
- Register operation
- Inventory management
- Loss prevention
- De-escalation techniques
- Book knowledge
- Sales techniques
- Technology proficiency
Location
- New York, NY
Work Type
- Full-time
- Part-time
Experience Level
- Entry Level
- Depending on experience
Salary/Compensations
- $22.25 per hour
Benefits
- Employee Discount
- EAP
- Sick Pay
- Paid Time Off
- Paid Maternity and Parental Leave
- Company Paid Holidays
- Transit
- 401(k) with Company Match
- Comprehensive Health Benefits (Medical, Dental and Vision)
- Healthcare and Dependent Care Spending Accounts
- Healthcare Spending Account
- Disability Benefits
- Life Insurance
- Tuition Reimbursement
About the Company
- Barnes & Noble bookstore is a gathering place for readers and the community.
Equal Opportunity
- As an Affirmative Action Employer, Barnes & Noble hires qualified people to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace.
- Providing equal employment opportunity for all.
- All employment practices and decisions will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances.
- Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.
- Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
- Contact (800) 799-5335.