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About the Role

The Redress Pathways Associate will support high-profile policy work on consumer redress, compensation, and claims management, contributing to improved outcomes for consumers. This role involves contributing to policy design, creating communications, providing expert advice, and collaborating across the FCA and with external partners.

Responsibilities

Support the delivery of high-profile policy work on consumer redress, compensation and claims management, helping to improve outcomes for millions of consumers across the UK
Contribute to the design and development of policy proposals and public consultations, influencing the future regulatory landscape
Create clear, high-quality communications, briefings and responses for a wide range of internal and external stakeholders
Provide expert advice and guidance to colleagues, firms, consumer groups and industry bodies on complex consumer protection issues
Collaborate across the FCA and with key external partners to develop a joined-up approach to consumer redress and compensation, including in cases of firm failure
Build effective stakeholder relationships, supporting information sharing, regulatory cooperation and the delivery of key commitments
Leverage data and insights from firms, the Financial Ombudsman Service (FOS) and the Financial Services Compensation Scheme (FSCS) to inform policy decisions and strengthen consumer protection

Requirements

Prior experience of dealing with policy issues relevant to consumer protection in regulated industries
Prior experience of working within Retail Financial Services
Strong understanding of the FCA’s regulatory approach and commitment to delivering positive consumer outcomes
Good knowledge of public policy development and the factors that shape effective regulatory decision-making
Ability to analyse complex information, apply sound judgement and develop balanced, evidence-based recommendations
Collaborative and adaptable approach, with the ability to contribute innovative ideas and solutions to regulatory challenges
Excellent organisational skills, with the ability to manage competing priorities and deliver high-quality work to deadlines
Strong written and verbal communication skills, with the ability to distil complex issues into clear, concise messages
Confidence engaging with a range of internal and external stakeholders and acting as a credible representative of the FCA
Knowledge of consumer redress and compensation frameworks, including relevant FCA rules, the Financial Ombudsman Service (FOS) and the Financial Services Compensation Scheme (FSCS)

Skills

Policy issues relevant to consumer protection in regulated industries
Retail Financial Services
FCA’s regulatory approach
Public policy development
Analysis of complex information
Sound judgement
Evidence-based recommendations
Collaboration
Adaptability
Innovative ideas and solutions
Organisational skills
Managing competing priorities
Written communication
Verbal communication
Stakeholder engagement
Consumer redress and compensation frameworks
FCA rules
Financial Ombudsman Service (FOS)
Financial Services Compensation Scheme (FSCS)

Location

Edinburgh
Leeds
London

Work Type

Hybrid

Experience Level

Associate – Leve 8 – Regulatory

Salary/Compensations

National (Edinburgh and Leeds) ranging from £43,100 to £48,000
London £47,300 to £53,000

Benefits

25 days annual leave plus bank holidays
Minimum of 50% of working time in the office each month
Non-contributory pension (8–12% depending on age)
Life assurance at eight times your salary
Private healthcare with Bupa
Income protection
24/7 Employee Assistance
35 hours of paid volunteering annually
Flexible benefits scheme

About the Company

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective.
By joining us, you’ll play a key part in protecting consumers, driving economic growth and shaping the future of financial services in the UK.
SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition).
The Redress & Reporting Policy Department plays a vital role in shaping the FCA’s approach to consumer redress, compensation and claims management.
The team leads on the policies that help ensure consumers are treated fairly when things go wrong and that effective protections are in place when firms fail.

Equal Opportunity

We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference and supports colleagues to deliver at their best.
We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation and delivers better regulation.
If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.
We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.
We’re proud to be a Disability Confident Employer and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process.
In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements.