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About the Role
The Facilities Manager (FM) is responsible for providing facilities services to managed properties, aligning with JLL's best practices and understanding business objectives. The FM may supervise Assistant Facilities Managers and collaborate with various internal teams.
Responsibilities
- Deliver operational facilities related client KPIs as identified in the PMA and/or other client agreed initiatives.
- Assist in the delivery of 'Instinct' (customer experience) operational initiatives across the portfolio in liaison with service partners.
- Serve as the principal point of contact for occupiers regarding the day-to-day physical operation of the building.
- Inform Surveyors of occupier matters that may influence valuation/investment considerations and monitor Tenant compliance with covenants.
- Report to Surveyors and keep the Client or Business Space Lead FM informed on facilities management standards.
- Adhere to established procedures for JLL's out-of-hours cover and emergencies.
- Manage property finances through service charge budget preparation, monitoring, variance reporting, and reconciliation.
- Administer non-recoverable budgets.
- Understand lease terms affecting facilities management and client service obligations.
- Procure supplies and services in accordance with JLL's PAM procurement program, using accredited contractors and purchase ordering systems.
- Monitor contractor performance against agreed standards and review service contracts.
- Establish and maintain health and safety arrangements in accordance with JLL's risk management program.
- Address risks identified in risk assessments and review risks during JLL's audit process and site compliance inspections.
- Implement JLL's 'Socially Responsible Management' program, including environmental & sustainability policies.
- Ensure reactive maintenance and day-to-day service requirements are met in a timely and cost-effective manner.
- Maintain, test, and implement disaster planning procedures and coordinate fire evacuation and bomb drills.
- Prepare site regulations and issue permits to work for contractor activities.
- Manage properties in accordance with JLL's policies, processes, and procedures.
- Establish and maintain proper site records.
- Handle routine correspondence using standard documents and templates.
- Develop and maintain occupier handbooks for each site.
- Monitor vacant/void property in conjunction with the client's insurance policy.
- Establish a regular inspection program for each site.
- Assist in submitting insurance claims and manage obtaining quotes/works for site incidents.
- Ensure readiness for sale of properties, managing due diligence enquiries from a facilities perspective.
Requirements
- Commercial awareness and ability to develop business improvement opportunities.
- Solid stakeholder management skills and ability to understand and relay business ideas.
- Previous experience working for a company within the property industry or similar business line, with client-facing experience or corporate FM background.
- Advocate of change and supportive in driving operational business change.
- Strong organization skills.
- Excellent communication skills, both verbal and written.
- Driven to achieve results.
- Knowledge of safety, quality, and cost risks.
Skills
- Facilities Management
- Stakeholder Management
- Client Facing Experience
- Organizational Skills
- Communication Skills
- Risk Management
- Budget Management
- Health and Safety
- Environmental & Sustainability Policies
- Procurement
Location
- One or more managed properties
Work Type
- Full-time
Experience Level
- Previous experience working for a company within the property industry or from a similar business line, with client facing experience or from a corporate FM background
Education Level
- IWFM / BIFM qualification and or similar in facilities operational management
About the Company
- JLL is a leading professional services and investment management firm specializing in real estate.