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About the Role

This role provides advice, support, and manages the administration of Occupational and Non-Occupational Injury and Illness across the territory. It supports ministry units in using case management software, processing claims, and improving disability tracking and management.

Responsibilities

Coordinates timely processing and case management of non-occupational and occupational illness/injury claims with third-party providers.
Works with stakeholders to ensure accurate coding, reporting, compliance, and return-to-work planning.
Utilizes case management software to manage and track active absence-related cases and maintain accurate records.
Acts as a resource on disability policies, sick leave procedures, WCB/WCA provisions, and resolves claim disputes and appeals.
Supports special projects, training, and educational sessions related to absence management and workers' compensation.
Assists in preparing quarterly reports on absences and developing manuals and operational procedures.
Partners with the Benefits team to ensure compliance with legislation and TSA policies and supports new policy or program development.
Advises leaders on return-to-work programs and assists with modified or graduated return-to-work plans.
Assists Ministry Units with system-related inquiries and the preparation of disability-related content and processes.
Develops and delivers wellness programs and serves as a wellness ambassador, promoting resources such as EFAP.

Requirements

Completion of a university degree in Health & Safety, Disability and Absence management.
A minimum of 3-5 years of prior related experience, including consulting in a relevant area.
An equivalent combination of education, training and experience may be considered.
Bilingualism in French and English is preferred (written and verbal).
Ability to maintain strict confidentiality of sensitive information.
Tech savvy, advanced skills in MS Office.
Independent and creative.
Excellent communication skills, both verbal and written.
Attention to detail.

Skills

Disability and Absence management
Case management software
Workers' compensation
Return-to-work planning
MS Office

Location

Canada

Work Type

Full-time

Experience Level

3-5 years

Education Level

University degree in Health & Safety, Disability and Absence management

Salary/Compensations

$70,241.60 - $87,796.80
Maximum $105,372.80

Benefits

Reasonable accommodation upon request

About the Company

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda.
Building on its roots as a world-wide Christian church, each year it helps more than 2 million people, providing necessities such as food, clothing and shelter.
It supports people experiencing unemployment, addiction and family challenges.
The Salvation Army continually adapts and innovates to meet emerging needs and live out its mission, vision and values of hope, service, dignity and stewardship.
As a faith- and values-based organization, it hires and serves people of all backgrounds and walks of life.

Equal Opportunity

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.