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About the Role
Provide reception and front desk services to the Intensive Crisis Stabilization Center (ICSC) under the supervision of the Assistant Office Manager. This temporary relief position supports daily administrative operations by greeting visitors, answering and directing telephone calls, maintaining visitor records, assisting with deliveries and supplies, and completing data entry and other clerical tasks. The position is scheduled to end on February 28, 2027, with a potential to transition to a per diem role based on performance and program needs.
Responsibilities
- Greet and announce visitors, notify appropriate personnel of arrivals, and provide general reception assistance.
- Answer incoming telephone calls, direct calls to the appropriate staff, and take messages as needed.
- Distribute and collect visitor badges and maintain the visitor log in accordance with agency procedures.
- Notify the Assistant Office Manager of office supply needs and assist in maintaining adequate inventory.
- Receive and route deliveries, notifying the Office Manager or designated staff of incoming items.
- Maintain the physical appearance and organization of the lobby and waiting area, ensuring the space is clean, orderly, and that seating is available for clients and visitors.
- Complete data entry in the electronic health record (EHR) and other agency systems as assigned.
- Maintain confidentiality and safeguard client information in accordance with HIPAA, 42 CFR Part 2, and applicable agency policies and procedures.
- Identify and implement quality improvement trainings and activities as part of professional development goals.
- Complete QI Training during onboarding and participate in QI refresher training as needed.
- Cultivate a culture of inclusion for all employees that respects their individual strengths, views and experiences.
- Adhere to all safety protocols and procedures to ensure a safe working environment for all employees.
- Demonstrate a commitment to maintaining a safe work environment by following established safety guidelines.
- Other duties as assigned.
Requirements
- High school diploma or equivalent required.
- No prior experience required.
- Training in basic office skills, including answering telephones, responding to general inquiries, computer data entry, and performing routine office tasks, is preferred.
- Previous reception, customer service, or administrative experience is preferred.
Skills
- Basic office skills
- Answering telephones
- Responding to general inquiries
- Computer data entry
- Performing routine office tasks
- Data entry in electronic health record (EHR)
- Maintaining confidentiality
- HIPAA
- 42 CFR Part 2
- Quality improvement
- Safety protocols
- Health and Safety Awareness
Location
- Onsite
Work Type
- Temporary
- Full-time
Experience Level
- No prior experience required
Education Level
- High school diploma or equivalent
Benefits
- Medical
- Dental
- Vision
- $0 Deductible Platinum Plus Medical Insurance Plan - 90% Employer Provided Benefit
- Flexible Spending Account
- 403(b) retirement plan
- Long Term and Short Term Disability
- Legal Plan
- Dependent Care Expense Account
- Life Insurance/Supplemental Life Insurance
- Pet Insurance
- HRA
- Training programs including a Mentorship program
- Federal/Public Student Loan Forgiveness eligibility
- Career growth and Promotional opportunities
- Employee Perks and Discounts
- 5 Personal Days
- 10-20 Vacation Days
- 12 Sick Days
- 12 Company Paid Holidays
About the Company
- CN Guidance & Counseling Services inspires and catalyzes recovery for people living with mental health and substance use conditions through innovative and person-centered integrated clinical treatment, counseling, housing, and support services.
- Awarded Newsday/Dan papers Top Long Island Work Place 2019-2026, 8 years in a row.
- Every job and every team at our agency plays a role in helping other Long Islanders live healthy and fulfilling lives.
- Engage your passion and CHOOSE a career & employer where you can use your vital energy to make a difference.
Equal Opportunity
- It is the policy of CN Guidance and Counseling Services, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. CN Guidance and Counseling Services, Inc. prohibits any such discrimination or harassment.