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About the Role
Serve as the primary front-line contact for key accounts, contract renewals, and user engagement, ensuring clients derive maximum value from our financial data products. This role involves maintaining platform data quality, building relationships with data providers, and producing data-led content.
Responsibilities
- Serve as the primary contact for a portfolio of Insights and MPS clients, proactively monitoring usage, addressing churn risks, and working alongside commercial leads to negotiate renewals.
- Run end-to-end client onboarding and workflow setup, translating financial data structures into practical solutions.
- Oversee the day-to-day health of platforms, coordinating regular data collection, and onboarding new data providers.
- Take ownership of recurring publications from start to finish: surveying providers, collating data, producing content, and sharing insights via newsletters and events.
- Keep CRM pipelines updated and turn client and user feedback into clear recommendations for the product team.
Requirements
- Proven record in account management, customer success, or client relations.
- Ability to manage a client portfolio independently, juggle recurring deadlines, and make sound decisions without day-to-day supervision.
- Strong practical Excel skills (pivot tables, charts).
- Ability to turn numbers into clear, client-ready insights.
- Professional, confident written and verbal communication when dealing with market professionals, data providers, and commercial teams.
Skills
- Account management
- Customer success
- Client relations
- Excel (pivot tables, charts)
- Data analysis
- Content production
- CRM management
- Communication
Location
- Citywire
Work Type
- Flexible working options
Experience Level
- Proven record in account management, customer success, or client relations
Benefits
- 25 days holiday per annum, increasing to 28 days after three years' service, and 30 days after five years' service, in addition to bank holidays.
- Flexible working options.
- Annual allowance for well-being activities or gym memberships.
- Eye-test and glasses allowance.
- Competitive private pension scheme.
- Critical illness cover and group life assurance from day one.
- Access to an independent Employee Assistance Programme, available 24/7.
- Cycle to work scheme and annual travel card loans.
- Techscheme for purchasing the latest tech.
- Group income protection, private medical, and dental insurance after two years of continuous service.
About the Company
- Citywire covers and connects all sides of the $100 trillion global asset management industry through news, events, and insights.
- Upholds a culture rooted in honesty, integrity, and fairness, where every voice is valued and heard.
- Promotes constructive dialogue and collaboration on a global scale.
Equal Opportunity
- Citywire is an equal opportunities employer.