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About the Role
As one of the first people our clients meet, you’ll help pet owners feel welcomed, informed, and cared for while their pets receive emergency or specialty treatment. You’ll be an important connection between our clients and medical teams, helping each hospital visit run as smoothly as possible.
Responsibilities
- Check patients in and out.
- Answer phones.
- Schedule appointments.
- Process payments.
- Help keep communication flowing between clients and the medical team.
- Provide friendly and compassionate customer service.
- Address client concerns with patience and empathy.
- Discuss estimates, payment options, and hospital policies.
- Process invoices and payments and complete end-of-day reports.
- Communicate with clients by phone, email, text, or app.
- Help maintain a clean and organized front desk.
- Support administrative tasks, such as accounts receivable, patient reminders, or social media.
- Assist with other tasks that support the hospital and team.
Requirements
- High school diploma or equivalent.
- Strong communication and customer service skills.
- Confidence handling challenging situations with empathy and professionalism.
- Basic computer skills, including experience with Word, Outlook, and office management software.
- Schedule flexibility for all shifts, including overnights, evening hours, weekends and holidays.
Skills
- Compassion
- Dependability
- Customer service
- Communication
- Empathy
- Professionalism
- Basic computer skills
- Microsoft Word
- Microsoft Outlook
- Office management software
Location
- Brooklyn
Work Type
- Full-time
Experience Level
- Based on experience and qualifications
Education Level
- High school diploma or equivalent
Salary/Compensations
- $21–$27 per hour
Benefits
- Competitive compensation
- Flexible scheduling
- Medical, dental, vision, and life insurance
- FSA and HSA options, including company contributions
- Interest-free health and veterinary payment account
- 401(k) with company match
- Paid time off and floating holidays
- Uniform allowance
- Employee pet-care and veterinary service discounts
- Additional employee benefits and perks
About the Company
- VERG Brooklyn is a leading 24/7 emergency and specialty veterinary hospital serving pets and their families throughout the tri-state area.
- Our client service team works alongside emergency clinicians, board-certified specialists, licensed veterinary technicians, and other experienced professionals to provide advanced care in a collaborative environment.
- Our clients come to us because their pets are family, and we treat them that way.
Equal Opportunity
- VERG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.