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About the Role

The HR Operations Specialist will drive high-quality HR service delivery across the employee lifecycle, focusing on establishing and supporting the Foundation’s new Geneva office. This role provides first-line support for employee queries and manages non-complex employee relations cases, while also focusing on operational excellence, system leverage, and improving service levels.

Responsibilities

Act as the first-line contact for employee and manager queries, ensuring timely, helpful, and high-quality resolution.
Manage and resolve non-complex employee relations cases, providing practical guidance to managers and escalating complex matters.
Partner closely with HR Business Partners to ensure a joined-up approach to supporting employees.
Lead the research, drafting, and regular review of global HR policies.
Translate complex policies into clear, actionable Standard Operating Procedures (SOPs) and user-friendly guidance.
Take ownership of the "operationalisation" phase of any new policy, ensuring administrative workflows, system updates, and communication plans are executed.
Support the establishment of effective HR operations for the new Geneva office, ensuring core processes align with Swiss requirements and Foundation standards.
Coordinate accurate payroll inputs and benefits administration for Geneva-based employees.
Liaise with local advisers, payroll and benefits providers, and relevant internal stakeholders to support compliant employment operations in Switzerland.
Identify inefficiencies in current HR workflows and lead process improvement initiatives.
Ensure that the HRIS (HiBob) is fully leveraged to automate policy-driven processes, maintaining high data integrity.
Establish "gold standard" execution for HR administrative cycles.
Work flexibly across HR and wider operational priorities to help establish the Geneva office.
Provide high-level operational support to the Global HR Operations Director.
Collaborate with HR Business Partners to ensure operational processes support business unit needs.
Oversee the maintenance of employee records and templates.
Work closely with the Payroll and Finance teams to ensure policy changes are accurately reflected in financial and compensation workflows.
Develop clear internal communications and training materials for new HR processes.
Serve as a key point of escalation for Geneva-related operational queries.

Requirements

Must be flexible, hands-on and willing to assist with a broad range of office establishment and operational activities as priorities evolve.
Must be able to manage and resolve non-complex employee relations cases.
Must be able to partner closely with HR Business Partners.
Must be able to lead the research, drafting, and regular review of global HR policies.
Must be able to translate complex policies into clear, actionable Standard Operating Procedures (SOPs).
Must be able to take ownership of the "operationalisation" phase of any new policy.
Must be able to support the establishment of effective HR operations for the new Geneva office.
Must be able to coordinate accurate payroll inputs and benefits administration.
Must be able to liaise with local advisers, payroll and benefits providers.
Must be able to identify inefficiencies in current HR workflows and lead process improvement initiatives.
Must be able to ensure that the HRIS (HiBob) is fully leveraged.
Must be able to establish "gold standard" execution for HR administrative cycles.
Must be able to work flexibly across HR and wider operational priorities.
Must be able to provide high-level operational support to the Global HR Operations Director.
Must be able to collaborate with HR Business Partners.
Must be able to oversee the maintenance of employee records and templates.
Must be able to work closely with the Payroll and Finance teams.
Must be able to develop clear internal communications and training materials.
Must be able to serve as a key point of escalation for Geneva-related operational queries.

Skills

HR service delivery
Employee lifecycle management
First-line support
Employee relations case management
Stakeholder collaboration
Policy development
Policy operationalisation
HRIS (HiBob) utilization
Process improvement
Payroll input coordination
Benefits administration
Swiss HR operations
Internal communications
Training material development

Location

UK, London

Work Type

9-month fixed-term contract
Full-time

Experience Level

Mid-level

Benefits

Rewarding work that serves the public interest
Engagement with diverse international experts
Inclusive and collaborative teams
Intellectually challenging projects
Flexible working arrangements
Numerous areas of specialisation
Opportunities for professional growth and development

About the Company

At the IFRS Foundation, we believe better information leads to better decisions. We set financial reporting standards that enable companies to meet the evolving information needs of the global capital markets. United by our purpose to foster trust, growth and long-term financial stability in the global economy, we engage in challenging, meaningful work every day—across all our areas of expertise.
Diversity and inclusion are seen as key strengths of our organisation. These qualities are essential for us to engage with and meet the needs of our varied global stakeholders, and they are part of what makes the IFRS Foundation a great place to work.