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About the Role
Thatch is reimagining how health benefits work by helping employers provide employees with a healthcare budget for personalized coverage, while simplifying benefits management and cost predictability for businesses. This Partner Engineer role focuses on owning the reliability and success of payroll and HRIS integrations during a period of scaling. The position involves direct customer and partner interaction to resolve technical challenges, validate new integrations, and ensure reliable connections.
Responsibilities
- Own integration health by monitoring, troubleshooting, and resolving payroll and HRIS connection issues.
- Lead technical validation of payroll integrations by partnering directly with enterprise customers.
- Serve as the technical expert for customers and internal teams regarding payroll configurations, integration capabilities, and API limitations.
- Drive issue resolution across customers, external partners, and engineering teams.
- Develop scalable processes, including runbooks, monitoring practices, and workflows, to enhance reliability and minimize recurring issues.
- Identify patterns and opportunities to improve integrations, customer experience, and engineering efficiency.
Requirements
- 5+ years of experience in partner engineering, solutions engineering, technical integrations, or a similar customer-facing technical role.
- Strong understanding of APIs, including reading documentation, troubleshooting failures, and diagnosing integration issues.
- Experience owning complex technical problems across multiple systems, stakeholders, or external partners.
- Confidence working directly with customers, translating technical complexity into clear guidance and solutions.
- Strong ownership mindset with the ability to independently prioritize and drive issues to resolution.
- Experience building repeatable processes, documentation, or monitoring practices to improve operational reliability.
Skills
- APIs
- Technical Integrations
- Troubleshooting
- Problem Solving
- Process Improvement
- Customer Facing
- Payroll Platforms
- HRIS Platforms
- Third-party APIs
- Integration Partners
- Internal Tools
- Scripts
- Automations
Location
- Remote
Work Type
- Full-time
Experience Level
- 5+ years
Salary/Compensations
- $160,000—$195,000 USD
About the Company
- Thatch is changing how health insurance works by enabling companies to offer employees a healthcare budget instead of a one-size-fits-all plan, allowing for personalized coverage and controlled costs.
- The company tackles complex challenges in healthcare, payments, and technology.
- Thatch seeks individuals who enjoy solving complex problems, exercise good judgment, and are comfortable with ambiguity.
- Employees at Thatch care deeply about customers, take ownership of their work, and are motivated by impactful contributions.