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About the Role

Our Retail Sales Assistants provide an exceptional experience for every Brilliant Earth customer by assisting them in finding their best jewelry match from our luxury product line. This role creates personalized experiences while sharing the happiest moments of our customers' lives by meeting and exceeding sales targets in a fast-paced environment.

Responsibilities

Utilize sales strategies and problem-solving techniques to assist customers through multiple purchasing decisions.
Proactively greet, check-in, and assist customers, creating a memorable, one-on-one customer experience.
Guide customers to purchase, creating memorable and personalized experiences.
Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.
Proactively respond to online customer inquiries and provide sales assistance through live chats and phone calls.
Develop and demonstrate product knowledge of diamonds, gemstones, and fine jewelry.
Conduct post-sale appointments to assist and educate customers.
Call customers to confirm showroom appointments and answer pre-appointment questions.
Review customer feedback surveys and online reviews to improve customer experience and sales performance.
Use ERP system to manage tasks and communicate cross-functionally.
Act as a brand advocate, sharing the mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Maintain luxury showroom appearance, cleanliness, and organization.
Execute new product merchandising guidelines.
Serve as the liaison for all facilities maintenance projects, including troubleshooting and performing minor repairs.
Send and receive product from distribution center, customers, and vendors, reconciling inventory.
Enforce policies within the waiting room to ensure a safe and pleasant experience.
Ensure product security.
Open and/or close the showroom and waiting area.

Requirements

A passion for the customer and providing the best possible experience.
A drive to exceed goals and sales targets.
Attention to detail in a fast-moving work environment.
Clear and concise communication skills, both in person and via digital channels.
Ability to collaborate effectively as a team player.

Skills

Sales strategies
Problem-solving
Customer service
Product knowledge (diamonds, gemstones, fine jewelry)
Inventory management
ERP system usage
Merchandising
Communication (written and verbal)

Location

Garden City, Long Island
Roosevelt Field showroom

Work Type

In-person
Full-time

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

$22-$24/hour

Benefits

Excellent training program
Opportunities for career growth
Competitive compensation
Career Growth pathways
Regular 1-on-1s with manager
Annual 360 review process
Consistent weekly hours
2 consecutive days off
Lifestyle Spending Account for wellness expenses
Continued Education (leadership, professional skills, diversity & inclusion)
Tuition reimbursement for role-specific trainings
Employee Discounts on jewelry
Sales Incentive Programs
Mental Wellness Perks (self-care apps, seminars, Employee Assistance Program)
Giving Back and Volunteer Opportunities
Medical, Dental, and Vision plans with employer HSA contributions
401k match
3 weeks of Paid Time Off in the first year
Paid Parental Leave
Disability and Life insurance (100% employer-paid)
Pre-Tax Commuter Benefits

About the Company

Brilliant Earth's mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry.
We believe in creating jewelry you can feel good about wearing, without compromising quality and conscience.
We are hard-working team players that welcome challenges and rise to any occasion.
Our community fosters collaboration, respect, and encouragement through team events, cross-departmental meetings, and celebrating wins.
As one of the fastest growing e-commerce jewelers, we seek passionate people to make an impact and grow with the company.
We recognize the value of diversity and inclusion, celebrating unique perspectives and successes.
We work together to reinvent fine jewelry in a thoughtful and modern way.

Equal Opportunity

Brilliant Earth is committed to maintaining a work environment and hiring process free of harassment or discrimination based on sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws.
We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.
Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records.
Applications will be accepted on a rolling basis for Colorado applicants.
Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test.