Digital Product Manager - - Post-Purchase, Delivery & Recipient Experience
1-800-FLOWERS.COM, INC. · Jericho, NY, US
10 days agoImpress employers and recruiters.
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About the Role
1-800-Flowers.com is seeking a Digital Product Manager to transform and modernize the post-purchase customer experience. This role involves partnering with cross-functional teams to improve order tracking, delivery communications, recipient engagement, and customer confidence, driving meaningful change and shaping the future of the gifting journey.
Responsibilities
- Drive the execution and delivery of digital product initiatives focused on the post-purchase customer experience, including order tracking, delivery communications, and recipient engagement.
- Translate business needs into clear product requirements, user stories, and acceptance criteria while managing priorities, dependencies, and roadmap deliverables.
- Partner cross-functionally with Technology, UX/UI, Customer Experience, Operations, Fulfillment, and Analytics teams to deliver seamless digital experiences across web and mobile platforms.
- Support the design and optimization of order management, shipment visibility, customer notifications, self-service capabilities, and recipient-facing experiences that improve customer satisfaction and reduce friction.
- Coordinate testing, user acceptance validation, release readiness, and post-launch monitoring to ensure high-quality product delivery.
- Analyze customer feedback, behavioral data, service trends, and performance metrics to identify opportunities for optimization and continuous improvement.
- Support A/B testing, experimentation, and data-driven enhancements that improve engagement, increase customer confidence, and elevate the sender and recipient experience.
- Communicate project status, risks, dependencies, and recommendations to stakeholders while serving as a day-to-day partner for assigned product initiatives.
Requirements
- Bachelor's degree in Business, Marketing, Information Systems, Computer Science, or a related field, or equivalent practical experience.
- Master’s degree preferred.
- 1+ years of experience in digital product management, product coordination, e-commerce, customer experience, business analysis, digital operations, or a related role.
- Experience supporting digital projects, website enhancements, customer service tools, or customer-facing product initiatives.
- Familiarity with product delivery processes, including requirements gathering, user stories, testing, and feature implementation.
- Basic understanding of e-commerce order journeys, post-purchase communications, customer self-service, or delivery experiences.
- Strong organizational skills with the ability to manage multiple assignments, track deliverables, and meet deadlines.
- Analytical and problem-solving skills with the ability to interpret data, investigate issues, and suggest improvements.
- Proficiency with Microsoft Office applications, including Excel and PowerPoint; willingness to learn product and analytics tools.
- Strong written and verbal communication skills and the ability to collaborate across Product, Technology, Customer Experience, and Operations teams.
- Comfortable working in a fast-paced, collaborative environment with evolving priorities.
Skills
- Product Management
- Product Coordination
- E-commerce
- Customer Experience
- Business Analysis
- Digital Operations
- Requirements Gathering
- User Stories
- Testing
- Feature Implementation
- Microsoft Office Suite (Excel, PowerPoint)
- Analytical Skills
- Problem-Solving Skills
- Organizational Skills
- Communication Skills (Written and Verbal)
Experience Level
- 1+ years of experience
Education Level
- Bachelor's degree
- Master's degree preferred
Salary/Compensations
- $90,000-95,000 annually
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- 401(k)
- Disability insurance
About the Company
- 1-800-Flowers.com is committed to being an employer of choice.