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About the Role

This is a critical support role in a pressurized environment, demanding technical acumen and the ability to assimilate information quickly, with a focus on support, Incident and Problem Management within the Post Execution Technology Production Services team.

Responsibilities

Serve as the first point of contact for all support queries and application incidents, taking ownership through to completion.
Possess basic functional knowledge of Trade processing, Settlements, and Middle Office in investment banking.
Review service availability, performance, and stability, proactively identifying trends and resolving issues.
Collaborate with regional/global team members and users to address and resolve reported queries/issues.
Establish strong collaborative relationships between Production Services, Application development teams, the business, and Infrastructure groups.
Ensure software or hardware changes do not impact application service levels.
Demonstrate strong, dedicated teamwork with flexibility and adaptability.
Perform weekend & holiday support activities on a rotation basis.

Requirements

Proficiency in Unix/Linux skills, including ability to understand and write shell/Perl/Python scripting.
Hands-on technical support experience in Databases – Sybase/SQL Server/Oracle.
Strong knowledge of Autosys job scheduling setup and configuration.
Experience with IT Incident, Problem, and Change Management processes.
Excellent communication, listening, and interpersonal skills.
Strong analytical and problem-solving skills.
Experience in change deployment execution and supporting disaster recovery tests.
Ability to present technical information in clear, concise language to users and stakeholders.

Skills

Unix/Linux
Shell scripting
Perl scripting
Python scripting
Sybase
SQL Server
Oracle
Autosys
IT Incident Management
IT Problem Management
IT Change Management
Communication skills
Listening skills
Interpersonal skills
Analytical skills
Problem-solving skills
Change deployment execution
Disaster recovery testing
FIX protocol
Technical presentation

Location

New York

Work Type

Contractor
Onsite

Experience Level

Senior

Salary/Compensations

$750 - $850 per day

Benefits

Full range of medical, financial, and/or other benefits
401(k) eligibility
Various paid time off benefits (vacation, sick time, parental leave)

About the Company

Nomura is a financial services group with an integrated global network, connecting markets East & West across Wealth Management, Investment Management, Wholesale, and Banking.
Driven by the insights of some 28,000 people worldwide, Nomura services client needs by delivering unparalleled access to, from and within Asia.
The Information Technology department at Nomura is at the forefront of innovation, driving technology solutions that empower our business and enhance client experiences.
We leverage cutting-edge technologies to develop and maintain robust systems and infrastructure, ensuring the security, reliability, and efficiency of our operations.
Join our team and be part of a dynamic and collaborative environment that embraces technological advancements to deliver value and drive our digital transformation journey.

Equal Opportunity

Nomura is an Equal Opportunity Employer