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About the Role

The Senior IT Systems Administrator is a key, hands-on role responsible for maintaining and improving Circle's Mac environment, office network, and audio-visual systems. This role provides essential support to executives and employees, both on-site and remote, ensuring the smooth operation of IT infrastructure and services within a fast-paced, global IT team.

Responsibilities

Provide white-glove support for software, hardware, and network issues to on-site executives, employees, traveling teams, and visiting customers.
Diagnose problems, guide the fix, and keep the office running.
Provide remote support to employees working outside the office in a remote-first company.
Log, assign, track, and verify incidents and service requests through resolution in the ticketing system.
Deploy, configure, and maintain MacBooks and peripherals.
Manage MacBooks and peripherals through Iru (MDM).
Maintain the office network, including Cisco Meraki equipment, firewalls, managed switches, VLANs, and routers.
Support audio-visual systems across the office: conference rooms (Zoom, Google Meet), presentation boards, and displays.
Operate and troubleshoot live audio, camera, and display equipment during large presentations and events.
Manage and troubleshoot office security systems, including facial recognition, security cameras, and card readers.
Support IT business continuity and disaster recovery for the office: planning, documentation, testing, and recovery readiness.
Participate in semiannual disaster recovery tests.
Verify replication, redundancy, backups, and archiving.
Identify gaps and restore servers, networks, and applications.
Partner with the cybersecurity team to enforce security policies, manage network access, monitor for suspicious activity and vulnerabilities, and help respond to and remediate incidents.
Use AI tools to speed up troubleshooting, debugging, and routine work.
Keep runbooks current, including escalation paths.

Requirements

Ability to work onsite at the New York City office, Monday through Friday, full-time, with occasional after-hours support for events.
3+ years of hands-on experience deploying, configuring, and administering macOS systems, MacBooks, and related peripherals.
3+ years of experience with MDM (Iru, Workspace ONE), core enterprise SaaS and IT systems (Google Workspace, Slack, Okta), and network troubleshooting.
3+ years in a customer-facing support role, including white-glove technical support for executives or senior staff.
Experience working tickets in ServiceNow or a similar ticketing system.
Hands-on networking experience with Cisco Meraki, firewalls, managed switches, VLANs, and routers.
Experience with conference room systems and A/V installations, including Zoom Rooms or similar platforms.
Experience supporting business continuity and disaster recovery, including plan testing, backup and recovery, and restoring systems after a disruption.
Experience working with a security team on access control, monitoring, vulnerability management, firewalls, and incident response.
Experience using AI tools to streamline work, troubleshooting, and debugging.

Skills

macOS
MacBooks
MDM (Iru, Workspace ONE)
Google Workspace
Slack
Okta
Network troubleshooting
Cisco Meraki
Firewalls
Managed switches
VLANs
Routers
Conference room systems
A/V installations
Zoom Rooms
Business continuity
Disaster recovery
Security policies
Network access management
Vulnerability monitoring
Incident response
AI tools

Location

New York City

Work Type

Onsite
Full-time
Remote-first workforce

Experience Level

Senior

Salary/Compensations

$112,500 - $134,167

About the Company

Circle (NYSE: CRCL) is one of the world’s leading internet financial platform companies, building the foundation of a more open, global economy through digital assets, payment applications, and programmable blockchain infrastructure.
Circle's platform includes the world’s largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet.
Enterprises, financial institutions, and developers use Circle to power trusted, internet-scale financial innovation.
Circle is committed to visibility and stability in everything we do.
As we grow as an organization, we're expanding into some of the world's strongest jurisdictions.
Speed and efficiency are motivators for our success and our employees live by our company values: High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence.
We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder.
Circle is on a mission to create an inclusive financial future, with transparency at our core.

Equal Opportunity

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status required by the laws in the locations where we hire.
Additionally, Circle participates in the E-Verify Program in certain locations, as required by law.
Should you require accommodations or assistance in our interview process because of a disability, please reach out to accommodations@circle.com for support. We respect your privacy and will connect with you separately from our interview process to accommodate your needs.