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About the Role
The Relationship Banker serves as the welcoming face of Velocity Credit Union, playing a critical role in building member trust and engagement. This position blends traditional teller responsibilities with foundational banker skills, focusing on creating exceptional experiences through meaningful interactions and personalized service. Velocity's Relationship Bankers help members with day-to-day financial needs, educate them on digital tools, and introduce solutions that simplify their financial lives.
Responsibilities
- Serves as the welcoming face of Velocity Credit Union.
- Builds member trust and engagement.
- Blends traditional teller responsibilities with foundational banker skills.
- Creates exceptional experiences through meaningful interactions and personalized service.
- Helps members with day-to-day financial needs.
- Educates members on digital tools.
- Introduces solutions that simplify members' financial lives.
- Handles day-to-day financial needs.
- Educates members on digital tools.
- Introduces solutions that simplify financial lives.
Requirements
- Minimum 6 months of financial institution, banking, or credit union operations experience supporting customers in person or over the phone.
- Minimum 2 years of experience in customer service required.
- 6 months of cash-handling preferred.
- High school diploma or GED required.
- Bilingual fluency in written and oral communication in both English and Spanish is required.
- Excellent verbal, written, and listening skills.
- Proficiency in using common office applications and office equipment.
- Passion for providing outstanding customer service and a positive attitude.
- Effective time management skills, including prioritizing multiple responsibilities and organizing work tasks.
- Experience in controlling negotiable instruments.
- Ability to work in a fast-paced environment with a high attention to detail.
- Ownership of the customer experience through issue resolution.
- Adaptable to a productive team environment where knowledge is shared, and feedback and coaching are welcomed.
- Flexibility to work branch hours, including Saturdays.
Skills
- Bilingual fluency in English and Spanish
- Verbal communication
- Written communication
- Listening skills
- Proficiency in common office applications
- Proficiency in office equipment
- Customer service
- Time management
- Prioritization
- Organization
- Controlling negotiable instruments
- Issue resolution
- Teamwork
- Adaptability
Location
- North Austin Branch - Austin, TX
Work Type
- Full-time
Experience Level
- Minimum 6 months of financial institution, banking, or credit union operations experience
- Minimum 2 years of customer service experience
- 6 months of cash-handling preferred
Education Level
- High school diploma or GED
Salary/Compensations
- Undisclosed
Benefits
- Medical/dental/vision
- 401(k) with matching
- Flexible spending accounts
- Generous paid time off
- Company-paid life insurance
- Company-paid disability
- Referral bonuses
- Paid holidays
- Discounted gym membership
- Tuition reimbursement
- Training and ongoing coaching
- Opportunities for career growth
- Employee reward and recognition system
- Employee and family events
About the Company
- At Velocity, we’re committed to helping our members and their families achieve more by delivering exceptional service and value.
- Our culture is rooted in empathy, collaboration, and a shared sense of purpose.
- We believe in meeting people where they are, staying curious, and working together to create better outcomes.
- We strive to positively impact the financial well-being of our community, one member at a time.
Equal Opportunity
- Velocity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, genetics, sexual orientation, national origin, age, disability, or status as a covered veteran in accordance with applicable federal, state, and local laws.