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About the Role
The Store Team Leader is responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. This role involves building and inspiring high-performing teams to achieve sales goals, managing payroll, training staff, executing visual presentation standards, maintaining operational efficiencies, and ensuring the team upholds company standards and policies.
Responsibilities
- Act as a TPS Champion by modeling the G.U.E.S.T. service approach and consistently delivering World Class Service.
- Greet and welcome every customer warmly and with enthusiasm.
- Understand customer needs by asking open-ended questions.
- Explain product features and benefits in relation to customer needs with in-depth product knowledge.
- Suggest additional items to build onto sales using effective selling techniques.
- Thank the customer sincerely and invite them to return.
- Be a TPS Brand Ambassador.
- Build customer loyalty by being friendly, attentive, and respectful.
- Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs.
- Create a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidentiality.
- Perform ear piercings and provide a safe, sanitary experience in accordance with guidelines (select locations).
- Make decisions with sound judgment in the best interest of the customer, team, and business.
- Demonstrate commitment to training and development using all available resources.
- Execute strategies to drive sales and customer loyalty through effective sales and service behaviors, loyalty programs, and store events.
- Cross train Associates, Key holders, and Department Managers in all areas to build bench strength and a succession plan.
- Continually train and coach associates in visual/merchandising, operational tasks, compliance, and GUEST service behaviors.
- Utilize company performance management tools to develop team members.
- Build positive working relationships with District Manager, peers, merchandisers, and corporate partners.
- Resolve conflicts, problem-solve, and facilitate complex conversations with honesty and respect.
- Effectively manage supply and payroll budgets weekly/monthly.
- Perform management functions including opening/closing the store, POS management, sales floor management, and coordinating breaks.
- Complete all other related tasks/directions assigned by the District Manager within the assigned timeframe.
- Achieve hiring goals, maintain a staff that meets business needs, and retain top talent.
- Fill open positions within 30 days by actively networking and recruiting.
- Ensure compliance with all company Policies, Procedures, and expectations.
Requirements
- Previous experience in specialty retail management is preferred.
- Ability to adapt to and lead change.
- Ability to work a flexible schedule to include nights, weekends, and holidays.
- Ability to create a team environment through positive leadership.
- Professional presentation in attire, demeanor, appearance, and compliance to company dress code.
- Demonstrate resourcefulness and initiative to problem-solve, operate strategically, and act as a team builder.
- Ability to multitask while being attentive to customers.
- Ability to work autonomously while paying strong attention to detail.
- Ability to be mobile on the sales floor and/or stock room for extended periods.
- Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques.
Skills
- G.U.E.S.T. service approach
- Sales techniques
- Customer loyalty building
- Team motivation
- Ethical behavior
- Open communication
- Decision making
- Training and development
- Sales and service leadership
- Visual merchandising
- Operational efficiency
- Conflict resolution
- Problem solving
- Budget management
- Recruiting
- Microsoft Office
- POS Systems
Location
- EAST ISLIP, NY
Work Type
- Full Time
Experience Level
- Specialty retail management experience preferred
Education Level
- College degree preferred
Salary/Compensations
- $60000.00 - $70000.00
About the Company
- TPS Group Holdings, a family of brands including The Paper Store, Uncharted, and Gifts & More, is all about transforming daily routines into joyful escapes that inspire and surprise.
- Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile—creating spaces that spark joy with every visit.
Equal Opportunity
- TPS Group Holdings LLC is an equal-opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local, or federal law.