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Responsibilities
- Provides member service by acknowledging the member and identifying member needs.
- Provides guidance and support to members regarding self-service technology.
- Assists members with purchasing decisions and locating merchandise.
- Resolves member issues and concerns, and promotes the company's products and services.
- Assists management with the supervision of associates by assigning duties, communicating goals, and providing feedback.
- Trains associates on processes and procedures, and guides them on member service approaches.
- Ensures compliance with company policies and procedures.
- Supports the Open Door Policy and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
- Receives and stocks supplies and merchandise, and organizes and maintains the sales floor.
- Completes paperwork, logs, and other required documentation.
- Maintains safety of the facility by conducting safety sweeps and following procedures for hazardous materials and equipment.
- Ensures maintenance of the sales floor and merchandise presentation.
- Handles claims and returns, zones the area, stocks and arranges merchandise, and sets up product displays.
- Identifies shrink and damages, and secures fragile and high-shrink merchandise.
- Monitors food and merchandise quality by ensuring product rotation, code dating, recalls, and sanitation standards are followed.
- Merchandises area categories, and stocks, zones, and cleans all departments.
- Leads and participates in teams by using and sharing resources, information, and tools.
- Determines customer needs and business priorities, and coordinates and executes work assignments.
- Provides advice, feedback, and support to ensure timelines and work quality are achieved.
- Models and helps others adapt to change or new challenges.
- Oversees the picking and staging of club pickup orders.
- Ensures products are selected and staged according to company policy and procedures.
- Develops, communicates, and implements processes and practices to meet business needs.
- Collaborates with managers, co-workers, customers, and other business partners.
- Analyzes and applies information from multiple sources, and monitors progress and results.
- Identifies and addresses improvement opportunities.
- Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity.
- Explains, guides, and demonstrates how to apply policies in executing business processes.
- Implements related action plans and uses the Open Door Policy.
- Assists management with correcting ethical and compliance issues and problems.
Requirements
- Must be 18 years of age or older.
- 6 months retail experience.
- 6 months customer service experience.
Skills
- Merchandising
- Customer Service
- Supervision
- Communication
- Ethical Standards And Conduct
- Retail Operations
- Respect the Individual
- Act with Integrity
- Serve our Customers and Members
- Strive for Excellence
Location
- 7 CONSUMER SQ, PLATTSBURGH, NY 12901-6508, United States of America
Work Type
- Full-time
- Part-time
Experience Level
- 6 months retail experience
- 6 months customer service experience
- Leading a team
- Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others
Education Level
- High school completion
- Bachelor's degrees
- English Language Learning
- Short-form certificates
Salary/Compensations
- $23.50 to $31.50 per hour
- $0.35 per hour to $3.00 per hour in specific circumstances
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company paid education benefit program (Live Better U)
About the Company
- At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
- Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job.
- This policy applies to all employees and aims to create a safe and productive work environment.
Equal Opportunity
- Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.