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About the Role
The Shift Leader supervises restaurant Crew Members to ensure they perform their job responsibilities, aiming for customer satisfaction and profitability during their shift.
Responsibilities
- Serve customers correct, complete orders within service time goals.
- Prepare and ensure consistent, high-quality products are served.
- Display the proper image and follow company policies, procedures, and standards for conduct.
- Clean and organize work stations and maintain restaurant image standards.
- Perform cash management responsibilities and ensure compliance with safety and security procedures.
- Provide direction and feedback to Crew Members, coaching and counseling to ensure job duties are performed.
- Perform tasks associated with food, paper, labor, and utility cost controls and monitor shift activities.
- Complete all daily paperwork neatly and accurately.
- Follow procedures for opening and closing the restaurant, handle unexpected occurrences, and notify appropriate parties.
- Motivate, direct, and coach Crew Members to work proficiently and ensure tasks are completed in a timely manner.
- Utilize cost control tools and processes to achieve food, paper, and labor goals.
- Ensure each shift is prepared to meet customer needs and work diligently to ensure customer satisfaction.
Requirements
- Must be at least 18 years of age.
- Possess a high school diploma or equivalent.
- Possess basic math skills.
- Possess excellent verbal communication and interpersonal relations skills.
- Be dependable, hardworking, and able to work under pressure and in stressful situations.
- Be able to work a standard schedule of approximately 20-30 hours per week.
- Be able to perform all essential functions of the job.
- Have successfully completed the 4-week Shift Leader Training Plan and passed solo open and close shift evaluations.
- Possess a valid driver's license from the state of residence with a driving record maintained within company guidelines.
- Possess a reliable vehicle and auto insurance.
- Meet background verification guidelines.
- Provide documentation proving eligibility to work in the United States.
Skills
- Lifting and moving 55 pounds.
- Reaching and moving items from as high as 6 feet and as low as 6 inches off the ground.
- Control and utilize equipment safely and correctly.
- Shakerboard by working outside holding a sign as allowed by ordinance.
- Apply pressure to cut through products and/or clean equipment/utensils.
- Count, separate and weight all types of food products and inventory items.
- Effectively communicate to customer and co-workers (reading, speaking, hearing, writing, etc.).
- Understand directions, instructions and product specifications.
- Process and complete customer orders.
- Comprehend all training materials and practice standard operating procedures.
- Successfully pass required training programs for certification.
- Use mathematical skills to compute sales totals, percentages, inventory usage, food orders, employee work schedules, cash handling results and projected business needs.
- Legally drive an automobile adhering to all state and local traffic laws.
- Supervise a number of people at the same time and motivate them to meet goals, duties and deadlines.
Work Type
- Full-time
Experience Level
- Previous experience in restaurants, retail or a position involving customer contact is preferred.
Education Level
- High school diploma, or equivalent
About the Company
- Apricus is a company that operates Little Caesars restaurants.
Equal Opportunity
- Abide by all state and federal laws OSHA and EEOC requirements.