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About the Role
The Patient Access Representative greets and assists patients, handles incoming calls, and performs reception duties. This role requires cross-training to ensure sufficient coverage, with duties potentially varying by office location and department.
Responsibilities
- Greets patients and visitors in a prompt, courteous, and helpful manner.
- Effectively handles the patient check-in/checkout process.
- Answers calls addressing appointment times, patient requests and general inquiries within the scope of their position.
- Reviews patient’s chart for accuracy prior to upcoming appointment and ensures all required information is included for the physician to see the patient.
- Performs scanning and sorting within EMR system.
- Verifies and updates current insurance information with the Patient.
- Collects Patient payments.
- Performs all other duties as assigned.
Requirements
- Interact professionally and positively with all patients, colleagues, managers and executive team.
- Exhibit a high degree of maturity, integrity, loyalty, creativity, and strict confidentiality with HIPPA compliance in all daily tasks.
- Travel to other clinics as needed.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Thorough knowledge in computer information systems.
- The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear.
- The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
- This job operates in a professional office environment.
- This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
- Duties, responsibilities and activities may change at any time with or without notice.
- Travel is primarily local during the business day.
Skills
- Excellent verbal and written communication skills.
- Prior use of EMR systems preferred.
Work Type
- Full-time
Experience Level
- One year of experience working in a medical practice or in a health insurance organization
Education Level
- High School Diploma
Benefits
- Comprehensive medical, dental and vision plans
- HSA / FSA
- 401(k) matching
- Employee Assistance Program (EAP)
About the Company
- U.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services.
- With a network of more than 80 locations across seven states, U.S. Urology Partners continues to play a key role in advancing innovation and access to urological services.
- As a partner to independent, community-based urology practices, U.S. Urology Partners enables them to focus on delivering premier care to the patients they serve and is backed by leading global investor General Atlantic.
Equal Opportunity
- U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.
- Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.