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About the Role
As a 2P Order Operations Consultant, you will support and improve programs that shape the post-purchase customer experience. You will utilize an analytical mindset, strong problem-solving skills, and a collaborative approach to identify opportunities and drive improvements.
Responsibilities
- Manage daily operational inbox activity, including vendor questions, order issues, store inquiries, customer contact centre escalations, and other customer-impacting concerns.
- Triage incoming requests, gather required details, investigate order status, and coordinate timely resolution.
- Communicate clearly with internal partners, stores, vendors, and support teams to close individual issues and keep stakeholders informed.
- Resolve individual order and vendor issues where possible, escalating complex or recurring concerns with clear context and recommended next steps.
- Support day-to-day vendor management, DSCO execution, vendor follow-ups, and operational issue resolution across purchase orders, inventory updates, acknowledgements, ASNs, cancellations, and other dropship execution gaps.
- Monitor product availability, aged orders, late ASNs, cancellations, and other operational exceptions using daily reports, dashboards, and trackers.
- Partner with the Transportation team to support order tracking with carrier partners, helping investigate delivery status impacting Online Assortment orders.
- Surface recurring issues, operational gaps, manual work, and exception patterns for deeper investigation, reporting, automation, or process improvement.
Requirements
- 2–4 years of experience in eCommerce operations, vendor operations, marketplace, dropship, supply chain, customer support operations, or a related field.
- Strong ability to manage high-volume operational inboxes, triage incoming issues, and follow through on time-sensitive escalations.
- Experience working with vendors, stores, contact centre teams, or cross-functional business partners to resolve operational issues.
- Strong problem-solving skills with the ability to investigate individual issues, identify next steps, and escalate appropriately when broader support is required.
- Detail-oriented, organized, and able to balance daily execution with consistent documentation, follow-up, and issue tracking.
Experience Level
- 2-4 years
Salary/Compensations
- $53,000.00 – $88,000.00
Benefits
- Comprehensive benefits and retirement programs
- Performance incentives
- Continuing Education Programs
- Other perks to support your well-being
- Career growth opportunities
- Product discounts
- Mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families
- Total well-being, and mental health tools and resources for all employees
About the Company
- Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies.
- With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies.
- We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward.
- We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees.
- We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do.
- We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification.
- We are united in our purpose of being here to help make life in Canada better.
- Join us, where there's a place for you here.
Equal Opportunity
- We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do.
- We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification.
- We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond.
- Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.