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About the Role
We are seeking a passionate individual to lead the team supporting the organization's enterprise analytics applications and Customer Data Platform. This role ensures these technologies remain reliable, secure, supported, and aligned with business needs, while overseeing service delivery, platform operations, vendor relationships, roadmap planning, and team development.
Responsibilities
- Oversee the operation, support, enhancement, and adoption of the Customer Data Platform.
- Lead the strategy, operations, support, and lifecycle management of enterprise analytics and customer data technologies.
- Ensure platforms are secure, reliable, available, and meet business and service standards.
- Develop and deliver technology roadmaps, enhancements, and continuous improvements.
- Manage vendor relationships, licensing, support contracts, renewals, escalations, and technology investments.
- Lead, coach, mentor, and develop a team of Data Technology Specialists.
- Ensure supported technologies meet organizational security, privacy, information governance, records management, and regulatory requirements.
- Collaborate with business partners, technology teams, vendors, and leaders to understand priorities and align technology capabilities with business objectives.
- Establish, monitor, and share service performance indicators, adoption measures, and platform usage reports.
- Support budgeting, forecasting, software license optimization, workforce planning, and resource allocation.
Requirements
- A university degree in Computer Science, Information Technology, Software Engineering, Data Engineering, Information Systems, or a related discipline.
- 7+ years of progressive experience supporting, administering, managing, or leading enterprise data, analytics, customer data, information management, or technology platforms.
- Advanced knowledge of enterprise analytics, business intelligence, customer data, information management, and AI-enabled platforms.
- Experience managing technologies across reporting, geospatial, advanced analytics, AI, and customer data.
- Knowledge of Power BI, Alteryx, ArcGIS, IBM WatsonX, RecordPoint, and Customer Data Platforms (CDPs).
- Understanding of APIs, cloud services, SaaS, authentication, integration, and interoperability.
- Experience managing CDPs, customer data ecosystems, marketing technology, or other customer-centric solutions is a strong asset.
- Advanced knowledge of enterprise application support, service delivery, platform administration, user enablement, and IT service management.
- Experience leading support for business-critical platforms and establishing operational standards, governance, and performance measurement.
- Knowledge of data quality, metadata, information lifecycles, records management, security, identity and access management, privacy, compliance, and risk.
- Experience implementing or overseeing related governance and audit controls.
- Knowledge of product management and experience developing business-aligned technology roadmaps.
- Experience prioritizing enhancements, enabling features, managing upgrades and change, and planning technology lifecycles.
- Experience collaborating with business partners, data and analytics teams, infrastructure and security teams, architects, and vendors.
- Knowledge of organizational leadership and experience leading, coaching, mentoring, and developing technical teams.
- Experience managing vendors, supplier performance, software licensing, procurement, support agreements, contracts and renewals, budgets, operational expenditures, technology investments, and costs.
- Ability to design, build, secure, operate, and monitor scalable, reliable data pipelines, data stores, and real-time processing systems.
- Ability to develop data models and diagrams.
- Ability to deploy, configure, integrate, and optimize infrastructure and interfaces across physical, virtual, and cloud environments.
- Ability to manage technology services and the technical, administrative, and operational support of live applications.
- Ability to guide products and services through their full lifecycle, from inception to retirement.
- Ability to manage production releases in alignment with business objectives and compliance standards.
- Ability to build effective relationships with colleagues, customers, suppliers, and partners.
- Ability to bring together diverse perspectives and objectives, and foster collaboration throughout delivery.
- Ability to align supplier performance with sourcing strategies while balancing cost, efficiency, and service quality.
- Ability to investigate complex issues, identify root causes and impacts, evaluate options, and make informed decisions.
- Ability to apply technical and professional principles across varied and unpredictable situations.
- Ability to influence key decisions within your area of responsibility.
- Ability to work independently under broad direction.
- Ability to define and delegate tasks.
- Ability to allocate and manage resources to deliver team and project objectives within agreed operational and budget requirements.
- Ability to support team members’ professional development in line with their career goals and organizational needs.
- AGCO Category 1 Gaming Assistant Registration (Initiated at offer stage - employment is conditional upon obtaining and maintaining this license)
Skills
- Enterprise analytics
- Business intelligence
- Customer data
- Information management
- AI-enabled platforms
- Power BI
- Alteryx
- ArcGIS
- IBM WatsonX
- RecordPoint
- Customer Data Platforms (CDPs)
- Customer intelligence
- Segmentation
- Identity resolution
- APIs
- Cloud services
- SaaS
- Authentication
- Integration
- Interoperability
- IT service management
- Incident management
- Problem management
- Change management
- Release management
- Availability management
- Service level management
- Data quality
- Metadata management
- Information lifecycle management
- Records management
- Security
- Identity and access management
- Privacy
- Compliance
- Risk management
- Product management
- Technology roadmaps
- Vendor management
- Supplier performance management
- Software licensing
- Procurement
- Budget management
- Operational expenditure management
- Technology investment management
- Data pipelines
- Data stores
- Real-time processing
- Data modeling
- Infrastructure deployment
- Infrastructure configuration
- Infrastructure integration
- Infrastructure optimization
- Relationship building
- Collaboration
- Decision making
- Resource allocation
- Performance management
- Succession planning
- Workforce planning
- Capability development
- Employee engagement
Location
- Onsite
Work Type
- Full-time
- Onsite
Experience Level
- 7+ years of progressive experience
- Senior Manager
Education Level
- University degree in Computer Science, Information Technology, Software Engineering, Data Engineering, Information Systems, or a related discipline
- Relevant certifications, such as ITIL, Microsoft Azure, or analytics, service management, or leadership certifications, are an asset
Salary/Compensations
- 95,200.00 - 142,800.00 CAD
Benefits
- Comprehensive, employer-paid group benefits coverage
- Participation in a performance-based incentive plan
- Participation in a highly desirable defined benefit pension plan
- Competitive paid time-off provisions
- Comprehensive support for professional development
- Equity, diversity, and inclusion initiatives
About the Company
- OLG is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
- We welcome applicants from all backgrounds and experiences.
- Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives.
- The information will be managed in accordance with all applicable laws, OLG’s Protection of Privacy Policy (the Policy) and related policies and procedures.
Equal Opportunity
- OLG is an equal opportunity employer.
- We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
- We welcome applicants from all backgrounds and experiences.
- If you bring relevant skills and a willingness to learn, we encourage you to apply—even if you don’t meet every listed qualification.