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About the Role

The Manager, Training & Development is responsible for driving Training and Development strategies, developing content, and resolving Training gaps for brands to meet client needs and influence stakeholders. This role partners with the NYO and Field Sales Team.

Responsibilities

• Supports creation and maintenance of training & development materials, including product knowledge, brand history, and brand selling ceremony.
• Supports development of effective training tools, focusing on end-user and brand standards.
• Supports NYC office trainings, including brand and new product launch trainings.
• Consistently builds fragrance expertise and serves as the go-to for ingredient and product knowledge.
• Utilizes company Project Management system (WRIKE) to manage and track projects, collaborate with departments, and ensure completion.
• Maintains and ideates strategies for The Creed Academy (digital learning platform) to enhance mobile knowledge transfer.
• Leads and maintains administrative tasks for designated projects, including team meeting notes.
• Clearly organizes, communicates, and drives each product to timely and successful completion.
• Consistently focuses on meeting internal and external customer expectations.
• Supports driving branded Customer Experience standards in all areas.
• Integrates the Customer Experience into all training development and execution.
• Collaborates cross-functionally to ensure effective execution of new product launch and T&D programs.
• Builds strong relationships with NYO and Field partners to influence positively and represent training & development.
• Collaborates with business partners to maintain and build product knowledge and Customer Experience protocol in the retail channel.
• Facilitates training in various settings and adapts as needed.
• Actively participates in National Sales Meetings, Launch Seminars, NYO learning sessions, and other meetings.
• Works with leadership to develop, execute, and support Training and Development strategies for all Kering Beaute Americas brands.
• Supports consistent review and process/program improvements in Training and Development areas.
• Embodies the firm’s vision to inspire clients through beauty innovations and luxury narratives.
• Champions company practices and culture.
• Promotes and cultivates company and brand awareness with external partners.

Requirements

• Bachelor’s degree required in a related field.
• 3–5 years of relevant training experience in the Beauty and/or Luxury industry (fragrance preferred).
• Proven experience developing and delivering effective training programs; e-learning experience preferred.
• Strong knowledge of education best practices, competitive products/markets, and sales excellence.
• Excellent written, verbal, and presentation communication skills.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Strategic, innovative thinker with a creative, business-oriented mindset.
• Strong organizational skills with keen attention to detail and follow-through.
• Collaborative team player with strong interpersonal and customer service skills.
• Professional, confident, and patient when managing resistance or change.
• Analytical and able to identify new growth opportunities.
• Effective influencer with solid negotiation skills.
• Demonstrated leadership ability, including motivating and managing teams.
• Capable of prioritizing and managing multiple projects in a fast-paced, entrepreneurial environment.
• Comfortable working with a small team and taking on new challenges.
• Ability to travel up to 10%.

Skills

• Training development
• Content creation
• Project management
• Digital learning platform management
• Customer experience focus
• Cross-functional collaboration
• Facilitation
• Strategic planning
• Communication (written, verbal, presentation)
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Organizational skills
• Interpersonal skills
• Customer service
• Leadership
• Negotiation

Location

• New York, NY

Work Type

• Hybrid

Experience Level

• 3-5 years

Education Level

• Bachelor's degree

Salary/Compensations

• $88,000.00 - $110,000.00

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Paid time off
• Employee discounts

About the Company

• We are committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world.

Equal Opportunity

• As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.