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About the Role
The Senior Services Consultant leads customer and partner implementations of Xelix, acting as project manager and technical expert. This role is crucial for ensuring successful customer launches and platform utilization, requiring strong stakeholder management, risk mitigation, and clear communication of technical information to non-technical audiences. The role emphasizes an AI-forward approach to enhance services.
Responsibilities
- Lead implementation teams and serve as the primary customer contact.
- Manage enterprise customer implementation projects, becoming a Xelix subject matter expert.
- Act as the primary project manager for technical requirements.
- Manage risks, dependencies, and change controls with internal and external stakeholders.
- Ensure technical prerequisites are met, including data file design, secure file transfer, and system configuration.
- Conduct customer-facing workshops and translate technical information clearly.
Requirements
- 8+ years of work experience in SaaS Fintech Consulting.
- Experience managing enterprise-level customer implementations concurrently.
- Understanding of File Transfer protocols, IT project delivery, and software security considerations.
- Excellent customer relationship management skills.
- Demonstrable commercial acumen.
- Experience working with Enterprise customers leading software implementations.
- Excellent technical acumen, organizational, and communication skills.
- Drive to ensure client experience aligns with company culture and builds enduring customer relationships.
Skills
- Python (using data sets)
- Consulting experience within a Start-up or Scale-up
Location
- Hoxton office
Work Type
- Hybrid working
- Full-time
Experience Level
- Senior
Salary/Compensations
- Competitive salary depending on experience + 10% bonus
Benefits
- 27 days of annual leave (increasing with tenure, with rollover, buy/sell options)
- Hybrid working
- On-site gym
- Cycle to work scheme
- Employee discount at over 100 retailers
- Comprehensive private medical & dental cover with Vitality
- Enhanced parental leave pay
- £1,000 personal annual budget for learning & development
- Carbon-neutral company with ambitious carbon reduction goals
- Team socials & activities
- Annual team retreat
About the Company
- Xelix automates and strengthens financial controls for large companies using AI solutions for Accounts Payable teams.
- Xelix is a fast-paced, profitable scale-up that raised Series B funding in June 2025.
- The company has over 100 employees and fosters a culture of ownership, impact, personal growth, and fun.
- Xelix prioritizes personal and professional growth, maintains a fun work environment, and celebrates milestones.
Equal Opportunity
- People from diverse backgrounds, with different identities and experiences make our company and product better.
- Accommodations are available for individuals with disabilities during the interview process.
- Applications are reviewed fairly by a member of the Talent team, without AI-driven decision-making.