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About the Role
Eagle Kia/Chevy is seeking an experienced Service Manager to lead our service department, develop a high-performing team, and deliver an exceptional customer experience. We're looking for a hands-on leader who knows how to motivate technicians and service advisors, improve department performance, and drive profitability while maintaining high standards of quality and customer satisfaction.
Responsibilities
- Lead daily service department operations to maximize efficiency, productivity, and customer satisfaction.
- Manage, coach, and develop service advisors, technicians, and support staff.
- Monitor labor sales, productivity, and departmental profitability.
- Ensure quality repairs, accurate estimates, and timely vehicle delivery.
- Resolve customer concerns professionally and build long-term relationships.
- Oversee scheduling, workflow, and technician efficiency.
- Maintain compliance with dealership policies, manufacturer standards, and safety requirements.
- Partner with dealership leadership to achieve service department goals.
Requirements
- Previous experience managing or supervising an automotive dealership service department.
- Strong leadership, communication, and team-building skills.
- Knowledge of dealership service operations, repair orders, labor sales, and financial performance.
- Proven ability to improve productivity and customer satisfaction.
- Strong organizational and problem-solving abilities.
- A results-driven mindset with a commitment to employee development and operational excellence.
Location
- 1330 Old Country Rd, Riverhead, NY 11901
Work Type
- Full-time
Experience Level
- Experienced
Salary/Compensations
- $100K+ Earning Potential
Benefits
- Health, dental, and vision insurance.
- Paid time off.
- 401(k) retirement plan, subject to eligibility.
- Opportunities for professional development and career advancement.
About the Company
- Eagle Kia/Chevy | Automotive Service Leadership