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About the Role
Blue Light Card is transitioning to an AI-native organization, and this role focuses on managing the human aspect of this transformation. The position involves building the necessary structures and confidence for employees to work effectively in an AI-enabled environment, focusing on practical application and behavioral change rather than just technology rollout.
Responsibilities
- Own and drive BLC's AI adoption program across the Inform, Engage, and Embed phases.
- Design role-specific learning pathways and content that connect AI tools to real job tasks.
- Design interventions to embed and sustain AI adoption, focusing on behaviors and everyday work.
- Support the AI Champions Network, including selection, onboarding, and enablement.
- Design and deliver peer-led learning mechanics like Sprint Weeks and Hacks.
- Track adoption signals such as time recovered, weekly active users, and workflows in use.
- Agree delivery milestones with the Strategy Director.
- Build a measurement framework to track adoption and business impact.
- Report regularly to the CPeO on progress and blockers.
Requirements
- Proven experience owning and delivering a large-scale AI adoption, digital adoption, or organization-wide behavior change program.
- Strong background designing and delivering enablement programs that drive lasting behavior change.
- Solid change management capability with a track record of shifting everyday work behaviors.
- Experience building and running peer-led learning communities or champion networks.
- Comfortable working across all levels and functions, translating technical concepts into clear language.
- Experience defining and owning success metrics.
- Hands-on fluency with enterprise AI tools (e.g., Claude) and prompt engineering or AI workflow design.
- Experience with instructional design tools or LMS platforms is a bonus but not essential.
Skills
- AI adoption
- Digital adoption
- Organization-wide behavior change
- Enablement program design
- Change management
- Peer-led learning communities
- Champion networks
- Instructional design
- LMS platforms
- Enterprise AI tools
- Prompt engineering
- AI workflow design
Location
- Leicestershire
- London, Holborn
Work Type
- Fixed-term contract
- Hybrid working
Experience Level
- Up to 12 months (contract duration)
Benefits
- 25 days annual leave plus public holidays
- Additional day off for birthday
- Moments that Matter day
- Buy and sell holiday scheme
- Volunteering/fundraising day
- Annual company bonus scheme
- Blue Light Card and exclusive discounts
- Personal growth fund
- Private Medical Insurance
- Auto-enrolment pension scheme via salary sacrifice
- Enhanced Maternity, Partner, Adoption and Shared Parental Leave
- Healthcare cash-back plan
- Colleague Assistance Programme
- Hybrid working and flexible hours
- EV charging and free parking onsite at HQ
- Relaxed dress code
- Modern office space
- On-site gym including free HIIT and stretch classes at HQ
About the Company
- Our mission is simple: make heroes happy. Our members are real-life heroes who keep us all safe, cared for, and thriving.
- We focus on their happiness to create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service.
- We look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special.
Equal Opportunity
- Blue Light Card is an equal opportunities employer.
- We're committed to building a diverse and inclusive team where different perspectives and experiences help us grow, innovate, and better reflect the communities we serve.
- We make recruiting decisions based on your experience and skills.
- In the event of a high number of applications, we’ll prioritise candidates who meet both the essential and desirable criteria for the role.