Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Senior Operations Manager, Home Safety role.
Rezi rewrites your resume against Opendoor's job description. Free.
Tailor your resume to this Senior Operations Manager, Home Safety role.
Rezi rewrites your resume against Opendoor's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Senior Operations Manager, Home Safety posting at Opendoor — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Senior Operations Manager, Home Safety posting at Opendoor — free, in seconds.
About the Role
Opendoor uses data, technology and AI to make buying and selling a home simple. As Senior Operations Manager, you’ll lead our Home Safety team to protect people and vacant homes across our US portfolio and reduce losses from fraud and misuse. You’ll develop investigators, guide complex cases and turn recurring patterns into practical safeguards. Working with Legal, Operations and engineering partners, you’ll strengthen day-to-day operations and use AI and automation to improve how the team works.
Responsibilities
- Own the direction and performance of Home Safety operations, setting priorities based on risk, customer impact and financial loss.
- Hire, coach and develop investigators, setting clear expectations and helping the team build sound judgment and consistent ways of working.
- Own daily operations, setting priorities, balancing workloads and keeping investigations moving, tracking response times and case quality, and addressing delays or problems.
- Guide complex or sensitive investigations, helping the team assess evidence, decide on action, and involve Legal, law enforcement or other partners when needed.
- Create clear investigation procedures, case records and escalation guidelines, setting standards for resolving cases and using lessons learned to improve team operations.
- Coordinate incident response with Legal, field operations and security vendors, setting clear expectations, reviewing vendor work quality, and addressing performance problems.
- Use investigation findings and operating data to identify recurring problems, working with Finance and other partners to understand losses, improve safeguards and measure changes.
- Partner with program management and Engineering on tools for case management, reporting, home access and monitoring, defining operational needs and preparing the team for new technology.
- Build and adopt AI workflows that reduce repetitive work and improve investigations, checking accuracy, applying human judgment, and helping the team use them effectively.
Requirements
- Experience investigating fraud, abuse or similar risks, with a track record of building clear cases and using findings to reduce recurring problems or losses.
- Experience managing and developing a team, including setting performance expectations, coaching through difficult work, and improving team results.
- Experience running time-sensitive operations, balancing competing priorities, managing workloads, and maintaining quality under changing demands.
- Strong investigative judgment, with the ability to assess evidence, challenge initial explanations, and connect individual cases to broader patterns and financial impact.
- Hands-on experience building and using AI workflows, demonstrating improved work, checked results, and the application of human judgment.
- Clear communication and sound escalation judgment, with the ability to explain findings and uncertainty, recommend action, and recognize when to involve Legal or other authorities.
- A track record of improving team operations through practical processes, cross-team collaboration, and driving improvements to adoption.
- Experience working with law enforcement or external partners to investigate incidents and take protective action.
- Experience in property operations or protecting physical assets, including addressing fraud or unauthorized occupancy.
- Experience helping teams use security and monitoring systems to identify problems and respond effectively.
Skills
- AI workflows
- Case management
- Reporting
- Home access monitoring
- Fraud investigation
- Risk assessment
- Team management
- Process improvement
- Communication
- Escalation judgment
- Security systems
- Monitoring systems
Location
- US portfolio
- Talent hubs
Work Type
- In-office
- 5 days a week
Experience Level
- Senior
Salary/Compensations
- 132,000.00 - 165,000.00 CAD per year (CA)
About the Company
- Opendoor uses data, technology and AI to make buying and selling a home simple.