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About the Role

The Shelter Support Worker - Housing Counsellor provides a full range of services to women living in the shelter, including supportive counseling, referral, crisis counseling, conflict resolution, community building, and workshop development and evaluation focused on housing. This role operates within a feminist framework, incorporating knowledge of trauma and oppression, and serves as a housing resource for staff and clients.

Responsibilities

Applies knowledge of trauma, woman abuse, and homelessness to develop and implement support strategies.
Provides case management support services to residents aligned with set goals.
Accompanies women to appointments and acts as an advocate.
Serves as the primary worker for assigned women, responsible for planning, goal setting, and follow-up.
Provides crisis intervention and counseling for women in the shelter.
Applies and stays current with housing support services knowledge, acting as a staff and client resource.
Acts as a resource to staff on housing options, resources, and legislation, maintaining records.
Assists with crisis support for ex-residents regarding housing issues and advocates with landlords.
Develops, implements, and evaluates housing workshops for clients.
Completes intake forms, maintains daily records, organizes files, and keeps a communication log.
Adheres to YWCA Toronto policies and City of Toronto Shelter standards.
Shares on-call duties.
Works on a rotation schedule including day, evening, and weekend shifts.

Requirements

Completion of a clinically supervised undergraduate degree (e.g., BSW) or equivalent.
Possesses an analytical framework for identifying clients' relation to social systems and its practical application.
Knowledge and understanding of mental health, substance use/addictions, advocacy, refugee and immigration issues, and homelessness.
Completion of workshops and training pertaining to housing counseling.
Demonstrated knowledge of harm reduction principles and practice.
Demonstrated knowledge of community resources for housing, employment, education, immigration, and legal systems.
In-depth knowledge of the dynamics of woman abuse and trauma within an anti-oppression framework.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Word, email, and internet.
A vulnerable sector police reference check is required prior to hiring.
Must be able to work on a rotation schedule including day, evening, and weekend shifts.

Skills

Supportive counseling
Referral services
Crisis counseling
Conflict resolution
Community building
Workshop development
Workshop implementation
Workshop evaluation
Case management
Advocacy
Housing support services
Record keeping
Interpersonal skills
Communication skills
Microsoft Word proficiency
Email proficiency
Internet proficiency

Location

Toronto, Ontario

Work Type

Full-Time
Contract

Experience Level

1 to 3 years’ experience in client-centered counseling to at-risk and/or homeless women with a focus on housing, support, and motivational techniques.
Life Skills and certificate in trauma counselling would be an asset.
Demonstrated experience in the development, delivery, and evaluation of housing workshops.
Experience delivering culturally sensitive services in a multicultural environment.
Knowledge of a second language and/or culture would be an asset.

Education Level

Clinically supervised undergraduate degree (e.g., BSW) or equivalent.

Salary/Compensations

$57,888 annually (Level 6)

Benefits

Comprehensive Medical, Vision, and Dental Coverage
Life Insurance and Long-Term Disability Benefit
Multi-Sector Pension Plan: Employer’s contribution of 5.75% and Employee Contribution of 3.25%
Time off: Starts with 20 Vacation Days, 1.5 Days Per Month Sick Leave, 12 Paid Holidays, Health Promotional Days and 4 Float Days
Child Care Benefits
Maternity/Parental Leave Supplementary Employment Benefits
Educational/Sabbatical Leave
Financial Assistance for Professional Development

About the Company

YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.
We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.
Women’s Shelter is a 33-bed emergency shelter supporting women and gender-diverse people, with or without dependents, who are fleeing violence.
The program includes a Transitional Housing and Support Program that offers up to two years of post-shelter support to promote safety, stability, and long-term housing outcomes.
Our shelters operate 24/7 and are grounded in feminist principles, trauma-informed and strengths-based care, harm reduction, anti-oppressive practice, transparency, and a spirit of inclusion.
In addition to shelter accommodation, all programs provide nutritious and culturally diverse food, access to health care, crisis intervention, supportive counselling, individualized service planning, clinical and recreational programming, as well as opportunities to engage in advocacy.

Equal Opportunity

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender-diverse people of all races, ethnic origins, religions, abilities and sexual orientations.
YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation.