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About the Role
You will own every customer after successful onboarding, focusing on performance tracking, initial contact after cancellation, pain analysis, and closing deals or managing departures. You will independently negotiate package changes, contract terms, and incentives within the playbook, while defending pricing where possible. Your success will be measured by the value of your customer pool, including winbacks, downgrades, and upsells, and the resulting ARR. You will forecast your cases weekly with commit and best-case scenarios, maintaining a clean Salesforce record for clear forecasting.
Responsibilities
- Own every customer after successful onboarding.
- Track customer performance.
- Make initial contact after cancellation within five business days.
- Analyze customer pain points.
- Negotiate package changes, contract terms, and incentives.
- Forecast cases weekly with commit and best-case scenarios.
- Maintain a clean Salesforce record.
- Onboard new customers, including onboarding calls, profile setup, and initial offers.
Requirements
- 2-4 years in a quota-carrying role (Inside Sales, SDR/BDR with closing, Renewals, Retention, or Account Management in SMB).
- Proven track record of achieving targets in recent periods.
- Native-level German (C2) and good English proficiency.
- Based in Berlin or willing to work in the office.
Skills
- Salesforce
- Negotiation
- Forecasting
- Customer Onboarding
- Customer Retention
- Upselling
- Winbacks
Location
- Berlin
- Hybrid
Work Type
- Full-time
- Hybrid
Experience Level
- 2-4 years
Salary/Compensations
- €80,000 OTE per year
Benefits
- Permanent contract
- Modern equipment
- Regular 1:1s
- Development discussions
- Open feedback culture
- Company and team events (online and offline)
About the Company
- Cosuno is transforming the €14 trillion construction industry from email, Excel, and scanned PDFs to an AI-powered platform.
- General contractors post projects to over 250,000 subcontractors on our platform.
- Our AI identifies suitable companies, detects anomalies in bids, and compares prices against 6.5 billion data points from over €136 billion in processed bid volume.
- Founded in 2019 in Berlin and funded with over €40 million by Cherry Ventures and Spark Capital.
- Currently scaling Sales, Customer Success, and Marketing.