Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Head of CS - Nachunternehmer (m/w/d) role.
Rezi rewrites your resume against Cosuno's job description. Free.
Tailor your resume to this Head of CS - Nachunternehmer (m/w/d) role.
Rezi rewrites your resume against Cosuno's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Head of CS - Nachunternehmer (m/w/d) posting at Cosuno — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Head of CS - Nachunternehmer (m/w/d) posting at Cosuno — free, in seconds.
About the Role
You will lead the SC Customer Success team and be fully responsible for churn in the subcontractor segment. You will own activation logic, the winback playbook, throughput per person, and forecasting. You will decide what is measured, what is in the playbook, and when it changes. Customer Success is managed like sales, and you will be part of this system, handling the toughest cancellations and escalations personally.
Responsibilities
- Own churn in the subcontractor segment.
- Manage activation logic, winback playbook, throughput per person, and forecasting.
- Determine measurement criteria and playbook content.
- Lead customer success operations, including handling difficult cancellations and escalations.
- Ensure winback and onboarding playbooks are effective, measured weekly, and updated based on data.
- Provide structured customer feedback to Product and Sales, including reasons for churn, activation hurdles, and incorrect expectations from closing.
Requirements
- 3-5 years of B2B SaaS experience in Customer Success, Retention, Renewals, or Account Management.
- Minimum of 2 years leading a quota-carrying team.
- Proven track record in winback or renewals.
- Experience in SMB or high-volume business.
- Proficient in Salesforce (or comparable CRM) and a BI tool (Looker).
- Native-level German (C2) and fluent English.
- Willingness to work at least two days a week in the office if not based in Berlin.
Skills
- Ownership
- Speed
- Drive
- Low Ego
- Team leadership
- Churn reduction
- Winback strategies
- Onboarding processes
- Forecasting
- Customer relationship management
- Salesforce
- Looker
Location
- Berlin
- Hybrid
Work Type
- Full-time
- Hybrid
Experience Level
- Mid-level
- Senior-level
Salary/Compensations
- €120,000 OTE per year (target salary at 100% target achievement), consisting of a base salary and a variable component based on your target achievement.
Benefits
- Responsibility: Own churn in the most important revenue stream with direct access to founders and management.
- Contract: Permanent, modern equipment.
- Development: Regular 1:1s, development discussions, open feedback culture.
- Team: Company and team events, online and offline.
About the Company
- Cosuno is revolutionizing the €14 trillion construction industry, moving it away from outdated email, Excel, and PDF processes towards an AI-driven platform.
- General contractors post projects to over 250,000 subcontractors on our platform.
- Our AI identifies suitable companies, detects anomalies in bids, and compares prices against 6.5 billion data points from over €136 billion in processed bid volume.
- Founded in Berlin in 2019 and funded with over €40 million by Cherry Ventures and Spark Capital.
- Currently scaling Sales, Customer Success, and Marketing.