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About the Role
The Catering Operations Manager is responsible for the successful execution and coordination of on and off-premise company events, requiring excellent attention to detail, communication, and multitasking abilities. The role involves managing client relationships, event planning, vendor negotiation, staff recruitment and training, and ensuring events meet quality standards.
Responsibilities
- Consult with clients on event scope, expectations, setting, menu, and entertainment within budget.
- Plan menus in consultation with clients and chefs.
- Negotiate individual vendor contracts.
- Delegate tasks to Event Managers to ensure successful event execution.
- Recruit, interview, select, and train permanent and casual staff.
- Organize, lead, and motivate the catering team.
- Plan staff and event schedules.
- Maintain and develop accurate financial and administrative records.
- Serve as liaison between various departments, suppliers, vendors, and clients for event planning.
- Assess contract requirements and ensure client satisfaction with delivered services.
- Perform final review of catering events to ensure performance and quality standards are met.
- Resolve customer concerns and ensure timely customer payment.
Requirements
- Operationally savvy industry professional with demonstrated leadership in managing people, events, and guest experience.
- Strong organization, time management, and team motivation skills.
- Ability to work independently with little direct supervision.
- Ability to communicate effectively (verbal and written) with clients, senior management, and support staff.
- Ability to respond effectively to continuously changing demands.
- Demonstrated experience in budgeting, P&L, labor and sales forecasting and reporting.
- Effective use of discretion to problem solve in a fast-paced environment.
- Excellent negotiating skills.
- Ability to establish credibility with senior culinary professionals.
- Human Resource experience including hiring, training, mentoring, and development.
- 3-5 years’ experience in a hospitality management environment, preferably in off-premise catering.
- Ability to manage in an environment focused on client service, entrepreneurship, and business growth.
- Must be able to perform essential functions with or without reasonable accommodation.
- Consideration for employment includes those with a criminal history, in accordance with applicable laws.
- Flik maintains a drug-free workplace.
Skills
- Attention to detail
- Communication skills
- Multitasking
- Client relations
- Presentation skills
- Marketing ability
- Budgeting
- Negotiation
- Leadership
- Time management
- Team motivation
- Problem-solving
- Financial record keeping
- Administrative record keeping
Location
- Onsite
Work Type
- Full-time
Experience Level
- 3-5 years
Salary/Compensations
- $70,000/Yr-$80,000/Yr
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
About the Company
- Flik is a member of Compass Group USA.
- Our people are the key to our success, earning the trust and loyalty of our clients through their decisions, actions, and attitudes.
- We foster a culture of growth, recognition, and engagement through hands-on training and education on the latest trends.
- Join our team and experience the FLIK difference, where a job can become a career where you flourish.
Equal Opportunity
- Compass Group is an equal opportunity employer.
- We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
- We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.