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About the Role
The Emergency Communications Center (ECC) Representative (Dispatcher) coordinates and serves as a resource for daily operations of a program or service. This role acts as a liaison between the program/service and its internal/external partners, providing support, development, and guidance to volunteers.
Responsibilities
- Coordinate telephone dispatch, including taking calls from the public, Red Cross employees, volunteers, and emergency services.
- Coordinate emergency responses.
- Report and maintain detailed records of services and calls.
- Implement and coordinate day-to-day functions supporting program or service operations.
- Develop workable program or service implementation plans.
- Support leadership in coordinating casework activities.
- Respond to general inquiries.
- Schedule and coordinate requests for community-based presentations.
- Participate in small-scale projects involving research, data collection, and recommendation development.
- Support leadership in coordinating educational and outreach programs.
Requirements
- High School or equivalent required.
- Minimum 3 years of related experience or equivalent combination of education and related experience required.
- Must have open, variable availability, and not hold a full-time, 40 hours/week job.
Skills
- Excellent interpersonal, verbal and written communication skills.
- Attention to detail, accuracy and thoroughness.
- Ability to prioritize and plan work activities.
- Ability to deal with frequent change, delays, or unexpected events.
- Ability to maintain confidentiality and work with integrity and ethics.
- Intermediate proficiency with MS Office software (Word, Excel, PowerPoint, Outlook).
- Ability to work on a team.
Location
- New York, NY
Work Type
- Part-time
- On-call
- Variable shifts (days, nights, weekends, overnight)
Experience Level
- Minimum 3 years of related experience
Education Level
- High School or equivalent
Salary/Compensations
- $25.50
Benefits
- Competitive compensation and benefits
About the Company
- The American Red Cross is the world's largest humanitarian network.
- We are a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.
- We offer mentors who empower growth along a purposeful career path.
- We align life's work with an ongoing mission that's bigger than all of us.
- We are a community that respects who you are away from work as much as what you do while at work.
Equal Opportunity
- The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
- Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
- American Red Cross is proud to be an EONS partner.