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About the Role
As Associate Product Owner, you will support the development and delivery of digital insurance solutions, aligning with strategic business goals and enhancing member experience. You will translate high-level problem statements into actionable insights, maintain product backlogs, and ensure system capabilities are understood and leveraged.
Responsibilities
- Shadow end users across business units to stay current on operational challenges, workflows, and member needs.
- Create and maintain content for bi-weekly and monthly product updates, ensuring clarity and alignment with strategic goals.
- Lead backlog grooming sessions and assist in prioritizing features and enhancements based on business value and member impact.
- Assist in the development of business cases and presentations that communicate product opportunities, risks, and benefits to stakeholders.
- Update and refine product metrics and requirements based on evolving problem statements and stakeholder feedback.
- Conduct thorough reviews of system capabilities to identify usage patterns, redundancies, and opportunities for optimization.
- Collaborate with Product Owners, developers, analysts, and business stakeholders to ensure alignment and transparency throughout the product lifecycle.
- Support roadmap planning by contributing insights on resource capacity, delivery timelines, and feature feasibility.
- Recommend enhancements and optimizations that improve member experience and operational efficiency.
- Track KPIs and assist in measuring benefits realized from product initiatives.
- Develop a strong understanding of insurance systems and processes to guide informed decision-making and support strategic outcomes.
- Perform other duties as assigned.
Requirements
- 2+ years of experience in product support, business analysis, or operations within the insurance or financial services industry.
- Familiarity with Agile/Scrum methodologies and experience using tools like JIRA, Confluence, or similar platforms.
- Strong communication and documentation skills, with the ability to translate complex concepts into clear, actionable updates.
- Analytical mindset with a keen eye for identifying inefficiencies, redundancies, and improvement opportunities.
- Ability to work collaboratively across teams and build strong relationships with stakeholders.
- Experience supporting digital product development, especially in areas like underwriting, claims, or member engagement, is preferred.
- Experience in fraud prevention, regulatory compliance, or member retention strategies within insurance is a plus.
- Familiarity with omni-channel member experiences and digital transformation initiatives is a plus.
- Project management or Agile certifications (e.g., PMP, PMI-ACP) are a plus.
- Background in data analytics or AI-driven product development is a plus.
Skills
- Product support
- Business analysis
- Operations
- Agile/Scrum methodologies
- JIRA
- Confluence
- Communication
- Documentation
- Analytical skills
- Collaboration
- Stakeholder management
- Digital product development
- Fraud prevention
- Regulatory compliance
- Member retention
- Omni-channel member experiences
- Digital transformation
- Project management
- Data analytics
- AI-driven product development
Location
- Winnipeg, MB
- Wawanesa, MB
- Vancouver, BC
- Calgary, AB
- Edmonton, AB
- Lethbridge, AB
- Toronto (North York), ON
- Kitchener, ON
- Ottawa, ON
- Montreal, QC
- Quebec City, QC
- Moncton, NB
- Dartmouth, NS
Work Type
- Hybrid
Experience Level
- 2+ years of experience
Education Level
- Post-secondary education in Business, Technology, or a related field
- Insurance certifications (e.g., CIP) are an asset
- Project management or Agile certifications (e.g., PMP, PMI-ACP) are a plus
Salary/Compensations
- $80,000 - $105,000
Benefits
- Annual bonus plan
- Leave of absence top-up programs
- Generous vacation time
- Personal days
- Premium free benefits
- Pension plan
About the Company
- Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, fully owned by its more than 1.8 million members.
- Headquartered in Winnipeg, Wawanesa is the parent company of WSI™, a specialty insurer delivering tailored solutions built around unique needs; Wawanesa Life, a provider of life insurance products; and Western Financial Group, a leading national distributor of personal and commercial insurance.
- Wawanesa is committed to helping communities thrive in a changing world.
- The company invests more than $4 million annually in charitable initiatives, including $2.5 million each year to support people and communities on the front lines of climate change.
- We are currently seeking dedicated, driven, and enthusiastic individuals who thrive in a dynamic environment, embrace change, and are eager to gain diverse experience while advancing their careers as part of a growing team.
Equal Opportunity
- At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.
- We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.
- We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
- All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.
- Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.