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About the Role

Life at Starwood Hotels is based on the idea of preserving the world's beauty. We seek thoughtful and inspiring Team Members and Leaders who understand the importance of people, collaboration, stellar service, and respect for nature. Join a company where purpose and possibility meet, and contribute to improving the planet one hotel at a time.

Responsibilities

Fulfill all guest service needs according to 1 Hotel standards.
Maintain a working knowledge of the full food and drink menu, making recommendations.
Observe guests' dining experience to confirm satisfaction and respond promptly to requests.
Provide guest checks promptly and return receipts.
Keep all service and table areas clean, organized, and stocked.
Assist bussers or fellow servers in clearing and resetting tables when needed.
Provide engaged, friendly, and attentive customer service.
Practice the highest regard for safety within all areas and with all materials.
Adhere to all standards set forth by federal and state guidelines.
Have knowledge of state and federal liquor regulations pertaining to serving alcohol.
Perform other related activities as assigned by management.
Guarantee neat and quality service.
Participate in daily shift meetings.
Adhere to strict uniform and grooming standards.
Follow company cash handling and payment tendering procedures.
Follow all company and safety and security policies and procedures.
Report any maintenance problems, safety hazards, accidents, or injuries.
Complete safety training and certifications.
Properly store flammable materials.
Ensure compliance with hotel policies, procedures, and standards.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Embody the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.

Requirements

Prior serving experience.
Organized and proficient at multitasking.
Reliable team player willing to learn and adapt to new situations.
Strong communication and customer service skills.
Able to lift at least 50 lbs.
Proficient in verbal and written English communication.
Able to stand for long periods of time.
Food Handling certification (can be obtained during employment).
Willingness to work varying schedules, including holidays, to accommodate business demands.
Passionate about hospitality and food and beverage with previous similar work experience.
Basic knowledge of banquet operations.
Detail oriented.
Flexible and willing to meet the demands of a 24-hour operation.

Skills

Communication skills
Customer service skills
Multitasking
Team player
Adaptability
Food handling
Verbal communication
Written communication

Location

Onsite

Work Type

Full-time

Experience Level

Entry Level
Mid Level

Education Level

High School Diploma or GED

About the Company

1 Hotels is mission-driven and a platform for change, celebrating nature in every decision we make.
Our commitment to sustainability, innovative design, and a harmonious connection with nature is unwavering.
1 Hotels is Natural, Modern, Conscious, Discovery, Imperfect, and Committed.
1 Hotels invites guests to live in rhythm with nature, offering spaces that restore, inspire, and come alive.
Our culture is caring and thoughtful, delivering good-natured and informed service.
A job at 1 Hotels is about changing the world.
We're the world's first mission-driven hotel company with lofty goals.
As a mission-driven company, our purpose is our true north, and our compass guides the way.
The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in.
Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Equal Opportunity

Starwood Hotels is an equal opportunity employer.
We believe in a diverse, sustainable workforce with an empowered, inclusive culture.
We are committed to non-discrimination on any protected basis covered under applicable law.
If you require any special accommodation, please visit People Operations.