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About the Role
As a SAP Order to Cash Consultant, Senior Associate, you will support client needs within our Advisory practice, focusing on SAP Customer Relationship Management solutions to improve customer engagement, sales effectiveness, and operational flow. You will analyze complex situations, manage assigned workstreams, build client connections, and mentor junior team members while developing your technical skills and business context. In this role, you will contribute to the design, configuration, training, and support of SAP CRM solutions, helping clients move their customer and sales processes forward with clarity and consistency.
Responsibilities
- Analyze SAP customer relationship processes and translate client needs into configurable solution requirements.
- Implement and support SAP Customer Experience and CRM solutions across sales, service, and customer engagement workflows.
- Manage assigned workstreams for order to cash activities, including process design, testing, data validation, and issue resolution.
- Interpret complex business requirements and recommend process improvements that align with client operating goals.
- Collaborate with client stakeholders to gather input, clarify priorities, and support solution adoption.
- Develop functional documentation, test scenarios, and implementation deliverables for SAP CX initiatives.
- Review deliverables from junior team members and provide guidance on task execution and technical detail.
- Support deployment activities, troubleshoot configuration issues, and track action items through project milestones.
- Interpret data and system outputs to identify process gaps, risks, and opportunities for improved customer management.
- Maintain awareness of SAP methodology, system integration considerations, and professional standards throughout project delivery.
Requirements
- At least a Bachelor's degree
- At least 3 years of experience
Skills
- SAP Customer Experience configuration experience across order to cash processes
- Building client relationships
- Navigating ambiguous implementation challenges
- Interpreting data to shape insights and recommendations for sales technology initiatives
- Using critical thinking to break down complex business process concepts
- Developing mentoring skills
Location
- Up to 80% travel
Work Type
- Full-time
Experience Level
- Senior Associate
Education Level
- Bachelor's degree
- Master's or MBA degree in Business Administration/Management or Computer Science/Information Systems
Salary/Compensations
- $77,000 - $202,000
Benefits
- Medical
- Dental
- Vision
- 401k
- Holiday pay
- Vacation
- Personal and family sick leave
About the Company
- Learn more about how we work: https://pwc.to/how-we-work
Equal Opportunity
- As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
- PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
- For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.