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About the Role
Waabi is seeking a Senior Manager to define how driverless trucking operates as a scalable commercial service. You will own the design and evolution of Waabi’s driverless operating model across the full Life of a Load, focusing on the Driver-as-a-Service model. This role requires broad ownership, navigating complex operational challenges, and understanding the details of how things work, particularly concerning Mission Control and off-nominal response.
Responsibilities
- Own the commercial operating model and drive decisions to turn autonomous driving capability into a reliable, scalable transportation service.
- Define the end-to-end operating model for the Life of a Load, including workflows, handoffs, responsibilities, and supporting services.
- Determine Waabi's and the customer's responsibilities and how they evolve with scaling.
- Define commercial requirements and roadmap for Mission Control, including operational domain monitoring, remote assistance, exception handling, and customer communications.
- Shape the long-term operating architecture of Mission Control, including capabilities, capacity, and systems for a growing fleet.
- Define requirements for off-nominal response, including how the system, people, and services work together during load deviations.
- Establish service requirements, responsibility boundaries, and escalation models for off-nominal situations.
- Define third-party services and capabilities for roadside assistance, towing, recovery, and first-responder coordination.
- Determine appropriate service coverage, response expectations, and partner responsibilities for roadside services.
- Define the customer service experience throughout the Life of a Load, including service visibility, communication, support, and resolution requirements.
- Define commercially compelling and operationally achievable service commitments in partnership with Account Management.
- Transform early deployment solutions into repeatable, scalable capabilities.
- Make practical tradeoffs between customer experience, reliability, operational complexity, and cost.
- Establish an operating model that can expand across customers, corridors, and fleet sizes efficiently.
Requirements
- 8+ years of experience in commercial product management, business operations, commercialization, or related roles.
- Meaningful experience in technology-enabled physical-world businesses such as transportation, logistics, fleet services, robotics, industrial operations, or field services.
- Demonstrated experience designing, launching, or scaling complex operational services that bring together technology, physical assets, people, customers, and external partners.
- Strong commercial judgment and a practical approach to problem-solving.
- Ability to balance customer needs, operational feasibility, cost, and scalability.
- Demonstrated ability to take ambiguous, cross-functional problems, establish a clear direction, make decisions, and drive solutions through implementation.
- Ability to work effectively across Product, Engineering, Operations, and commercial teams, influencing decisions without direct authority.
- Comfortable working at both strategic and tactical levels.
- Excellent written and verbal communication skills.
- Experience taking a new technology-enabled product or service from initial concept or pilot through commercial launch and scale.
- Experience designing and scaling customer-facing services, including service-level commitments, support models, operational responsibilities, and exception management.
- Experience in transportation, logistics, fleet operations, or other businesses involving complex physical operations and distributed assets.
- Experience developing and managing third-party service ecosystems.
- Experience working with Product and Engineering teams to translate operational needs into technical capabilities and influence product roadmaps.
- Familiarity with autonomous systems, remote assistance, fleet response, safety-critical operations, or other human-in-the-loop operational environments.
Skills
- Commercial judgment
- Problem-solving
- Cross-functional collaboration
- Strategic thinking
- Tactical execution
- Communication
Location
- Toronto
- San Francisco
- Dallas
- Pittsburgh
Work Type
- Full-time
Experience Level
- Senior
Salary/Compensations
- $175,000 - $240,000 USD
Benefits
- Competitive compensation and equity awards.
- Health and Wellness benefits encompassing Medical, Dental and Vision coverage (for full-time employees only).
- Unlimited Vacation.
- Flexible hours and Work from Home support.
- Daily drinks, snacks and catered meals (when in office).
- Regularly scheduled team building activities and social events both on-site, off-site & virtually.
About the Company
- Waabi, founded by AI visionary Raquel Urtasun, is the leader in Physical AI.
- With a world-class team, we're unlocking the next era of autonomous transportation with technology that's powering commercial autonomous trucks and robotaxis.
- Waabi is backed by and partners with world leaders in AI, automotive, logistics, and deep tech.
- Waabi is a technology start-up building technologies to transform the way the world moves.
- Join our talented team to be a part of the future and to make an impact!
Equal Opportunity
- Waabi is an equal opportunity employer.
- We celebrate diversity and are committed to creating a supportive, inclusive, and accessible workplace for all our employees.
- We seek applicants of all backgrounds and identities, across race, color, ethnicity, national origin or ancestry, age, citizenship, religion, sex, sexual orientation, gender identity or expression, military or veteran status, marital status, pregnancy or parental status, caregiver status, disability, or any other characteristic protected by law.
- We make workplace accommodations for qualified individuals with disabilities as required by applicable law.
- If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know.