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About the Role

This client-facing, project-management-first role will own the day-to-day client relationship and ensure influencer programs are executed on time and on budget. You will be the primary point of contact for clients, managing all aspects of campaign delivery.

Responsibilities

Own the client relationship and serve as the primary day-to-day point of contact.
Lead weekly status calls and client meetings, providing same-day recaps.
Manage campaign timelines from kickoff through final reporting.
Build and maintain project management tools and trackers.
Track creator outreach, contracts, product shipments, content drafts, client approvals, and go-live dates.
Coordinate across internal teams for integrated campaign synchronization.
Ensure compliance with FTC disclosure guidelines and brand safety standards.
Manage influencer budgets, tracking talent spend, gifting, product costs, fees, and paid amplification.
Build and maintain budget trackers, flagging potential overages or underspend.
Lead monthly billing reconciliation with finance.
Provide inputs on account profitability and scope.
Oversee specialists and coordinators on campaign execution.
Mentor junior team members on training and growth.
Help build and improve client management processes, templates, and playbooks.
Stay informed on platform trends and share insights with clients and the team.
Contribute energy to brainstorms and encourage innovative thinking.

Requirements

5–7 years of client service or account management experience.
At least 3 years of experience in influencer marketing.
Experience in a high-volume influencer agency setting managing multiple creators and brands.
Deep understanding of influencer budgets, including talent rates, fees, gifting, usage rights, and whitelisting costs.
Experience leading monthly billing reconciliation and tracking account profitability.
Fluency in project management tools such as AirTable or Asana.
Familiarity with platforms like CreatorIQ, HypeAuditor, or Shopify Collabs.
Working knowledge of paid, gifted, affiliate, and ambassador programs, including whitelisting, Spark Ads, and Partnership Ads.
Experience overseeing or mentoring junior team members.
Excellent written and verbal communication skills.
Composure and confidence on camera in client meetings.
Ability to manage up, manage down, and keep multiple tasks running smoothly.
Resourceful, committed, and deliberate approach to work.
Experience with parenting, baby, kids, toy, or family lifestyle brands (bonus).
Experience with celebrity talent partnerships and working with agents, managers, and publicists (bonus).
Experience on integrated campaigns combining influencer with PR, experiential, or retail activations (bonus).
An interest in Amazon, online shopping, and product discovery (bonus).

Skills

Client Relationship Management
Project Management
Influencer Marketing
Budget Management
Cross-functional Coordination
Communication (Written and Verbal)
Platform Trend Analysis
Team Leadership
Mentoring
Process Improvement
Budget Tracking
Billing Reconciliation
Account Profitability Analysis
FTC Compliance
Brand Safety Standards

Location

Remote

Work Type

Full-time
Remote

Experience Level

Associate Director
5-7 years experience
3+ years influencer marketing experience

Salary/Compensations

85K–95K

Benefits

Unlimited PTO
Paid time off between Christmas and New Year's
Fabulous Fridays (work day ends at 3pm)
401K with a 3% company match (immediately vested after 3 months)
Medical coverage
Dental coverage
Vision coverage
Medical FSA
Dependent Care FSA
Company-paid Life Insurance
Company-paid Long-Term Disability

About the Company

Brilliant is a fully remote performance team.
We move fast, hold a high bar for excellence, and drive real ROI for clients.
We offer a great culture with unlimited PTO, Fabulous Fridays, virtual happy hours, and a monthly book club.
Named an Inc. Best Workplace 2026 and on the Inc. 5000 List of America's Fastest-Growing Private Companies for 2026.
Since 2008, Brilliant has been a performance marketing agency with deep expertise in family-focused brands.
We create integrated, full-funnel campaigns using PR, Influencer, Social, Paid Media, Affiliate, Retail Support, Experiential, and AI Intelligence.