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About the Role
Serve as the primary onsite technical resource for a newly integrated, high-end corporate AV, executive presentation, collaboration, and studio environment in New York City. This position is responsible for the daily readiness, maintenance, troubleshooting, and operational support of the AV environment.
Responsibilities
- Perform daily system readiness checks and scheduled preventive maintenance.
- Diagnose and resolve audio, video, conferencing, display, camera, control, connectivity, and AV-over-IP issues.
- Perform break/fix troubleshooting and approved minor equipment replacement.
- Troubleshoot AV signal flow, cabling, connections, endpoints, racks, and network-connected AV devices.
- Identify recurring issues and document findings and recommended corrective or escalation actions.
- Perform approved firmware and software updates in accordance with established change-management procedures.
- Create, update, and close service tickets and maintain accurate technical documentation.
- Prepare and test rooms before executive meetings, client presentations, webinars, town halls, and other scheduled events.
- Support Microsoft Teams Rooms, Zoom, Webex, Crestron, Cisco collaboration systems, and wireless presentation technologies.
- Validate audio, video, camera, content-sharing, presentation, and room-control functionality.
- Provide professional technical support to executives, employees, presenters, clients, and guests.
- Respond to and troubleshoot technical issues during supported meetings and events.
- Load, stage, test, and validate client-provided presentation and video content.
- Provide basic user guidance and create operational SOPs and quick-reference documentation.
- Perform studio readiness and pre-production system checks.
- Operate PTZ camera systems using established workflows.
- Perform basic presentation and production switching for routine corporate meetings.
- Support audio/video monitoring, presentation systems, and content playback.
- Troubleshoot technical issues during supported studio productions and presentations.
- Coordinate additional production resources when an event requires multiple simultaneous technical roles.
- Open and manage technical support cases with manufacturers and vendors.
- Coordinate troubleshooting, warranty repairs, RMAs, and equipment replacement.
- Facilitate approved remote or onsite OEM diagnostics.
- Escalate advanced issues requiring programming, specialized engineering, Client IT, or manufacturer-level support.
- Participate in system testing, commissioning, upgrades, and project turnover as an operational technical resource.
- Maintain AV equipment inventory and room-level asset records.
- Track applicable warranties, licenses, subscriptions, and equipment lifecycle information.
- Maintain system runbooks, readiness checklists, maintenance records, SOPs, and troubleshooting documentation.
Requirements
- 3+ years of professional experience supporting enterprise AV, corporate AV, conferencing, studio, or comparable technical environments.
- Strong troubleshooting skills across audio, video, conferencing, control, camera, display, and AV-over-IP systems.
- Working knowledge of AV signal flow, system drawings, rack elevations, and technical documentation.
- Working knowledge of networking fundamentals as they relate to AV systems.
- Experience supporting enterprise video conferencing and collaboration platforms.
- Ability to independently diagnose technical issues, restore service where possible, and determine when escalation is required.
- Strong client-facing communication and customer-service skills, particularly in executive and high-visibility environments.
- Ability to effectively coordinate with OEMs, vendors, engineering teams, and Client IT.
- Strong documentation and organizational skills.
- Ability to work onsite in New York City five days per week.
- Experience with enterprise AV technologies such as Q-SYS, Dante, Shure, Crestron 4-Series, DM NVX, AirMedia, Microsoft Teams Rooms, Zoom, Webex, Cisco, Planar LED, T1V, Samsung commercial displays, Panasonic and/or Crestron PTZ systems, Netgear M4250 or comparable AV switching, IP addressing, VLAN, multicast, and IGMP fundamentals, HDMI, SDI, USB, HDBaseT, and fiber-based AV systems.
Skills
- AV systems support
- Maintenance
- Troubleshooting
- Operational support
- Preventive maintenance
- Break/fix support
- Studio operations
- PTZ cameras
- Basic switching
- Audio/video monitoring
- Content playback
- Microsoft Teams Rooms
- Zoom
- Webex
- Crestron
- Cisco collaboration systems
- Wireless presentation technologies
- Q-SYS
- Dante
- Shure
- Crestron 4-Series
- DM NVX
- AirMedia
- Planar LED
- T1V
- Samsung commercial displays
- Panasonic PTZ systems
- Crestron PTZ systems
- Netgear M4250
- AV switching
- IP addressing
- VLAN
- Multicast
- IGMP
- HDMI
- SDI
- USB
- HDBaseT
- Fiber-based AV systems
- AVIXA CTS
- Q-SYS certification
- Crestron certification
- Shure/Dante certification
- Microsoft Teams Rooms certification
- Cisco certification
Location
- New York City
Work Type
- Full-time
- Onsite
Experience Level
- 3+ years of professional experience
Education Level
- High School Diploma or equivalent
- Bachelor’s or technical degree preferred
Benefits
- Multiple medical plan options
- HSA & HRA company contributions
- Dental coverage, including orthodontic benefits
- Vision plans
- Company-paid benefits
- Basic Life, AD&D
- Short-Term and Long-Term Disability insurance
- Employee Assistance Program (EAP)
- Generous paid time off — 3 weeks PTO plus company holidays and floating holidays
- 401k with company match
- Paid maternity leave
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- Critical Illness insurance
- Hospital Indemnity insurance
- Accident Insurance
- Pet Insurance
- Homeowners and Auto Insurance
- Supplemental Life and AD&D coverage
- Legal Services
- Commuter benefits
About the Company
- Diversified is a global leader in audiovisual and media technology.
- We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government.
- Our team partners with organizations around the world to create environments that connect people through technology.