Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Reservations Agent role.
Rezi rewrites your resume against Millennium Hotel and Resorts UK's job description. Free.
Tailor your resume to this Reservations Agent role.
Rezi rewrites your resume against Millennium Hotel and Resorts UK's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Reservations Agent posting at Millennium Hotel and Resorts UK — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Reservations Agent posting at Millennium Hotel and Resorts UK — free, in seconds.
About the Role
The Bailey's Hotel London is seeking a Reservations Agent to manage all room reservation inquiries, maintain accurate records, and maximize hotel revenue.
Responsibilities
- Answer incoming reservation inquiries via telephone or fax in a timely manner and convert them to bookings.
- Operate the OPERA cloud reservations system, adhering to functionality and standards.
- Adhere to Minimum Rate/Minimum Stay Selling strategies to maximize hotel revenue.
- Input reservations into the OPERA system with accurate and complete details.
- Maintain up-to-date knowledge of hotel products and services.
- Provide polite and friendly responses to telephone inquiries.
- Process fax/letter inquiries and reservation confirmations on the same day of receipt.
- Maintain accurate and daily filing systems for all departmental correspondence.
- Perform general office duties including photocopying, faxing, and filing.
- Adhere to the Hotel’s credit policy and procedures.
- Inform customers about the Hotel’s facilities whenever possible.
- Maximize hotel revenue by up-selling and cross-selling products and services.
- Complete daily tasks such as Traces and No-show, Arrival Check, Reservations made yesterday, and emails.
- Build rapport with customers and regular bookers to encourage future loyalty and business.
Requirements
- Fully knowledgeable in the operation, functionality, and standards of the OPERA cloud reservations system.
- Fully aware of and adhere to the Hotel’s credit policy and procedures.
- Maintain a complete and up-to-date knowledge of hotel products and services.
Skills
- Customer service
- Sales
- Communication
- Opera reservations system
- Up-selling
- Cross-selling
- Filing
- Photocopying
- Faxing
Location
- The Baileys Hotel London, SW7 4QH
Work Type
- Full-time
Experience Level
- Competitive
Salary/Compensations
- Competitive
Benefits
- Social Events, Wellbeing and Team Activities
- Training and development
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest-free Season Ticket Loan Scheme
- 1 Volunteer Days per year
- Complimentary meals
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide
- 50% Food and Beverage Outlets discount
- Life Assurance
- Recommend a Friend Scheme
About the Company
- Millennium Hotels and Resorts owns and operates a portfolio of over 120+ hotels worldwide.
- Properties are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore.
- Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.
Equal Opportunity
- At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.