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About the Role
The Director of Venues role is a key component of the Food & Beverage division senior leadership, instrumental in driving the vision and culture of the division. Your leadership and vision will drive outstanding operating results, ensuring venues are preferred dining destinations and engaging places to work.
Responsibilities
- Consistently offer professional, friendly, and engaging service.
- Lead and manage daily operations for In Room Dining, Refreshment Center, and Good Things, ensuring adherence to service standards.
- Drive innovative promotions, menus, and concepts to create a destination of choice for hotel and external guests.
- Collaborate with senior F&B leaders and venue teams to curate dining experiences, maintain market relevancy, and stay updated on industry trends.
- Build and maintain vendor relationships for procurement and assist with beverage inventories.
- Conduct training sessions for bartenders and service teams on service standards and techniques.
- Ensure all bars are well-maintained and lead yearly health inspections and EHC audits.
- Support Venue Managers and Assistant Venue Managers in daily operations and achieving financial and operational targets.
- Implement effective control of food, beverage, labor, and operating expenses.
- Assist in the preparation of the annual strategic plan and achieve its goals.
- Ensure implementation of guest service standards, continuously seeking improvements in product and service to increase volumes and profits.
- Oversee the selection, training, and development of colleagues, ensuring timely recruitment and career growth.
- Utilize venue management software (AVERO), inventory systems, and POS technology for streamlined operations and reporting.
- Implement and promote sustainable practices, including waste reduction.
- Ensure all venue concepts and branding align with the overall company brand and aesthetic.
- Oversee the execution of seasonal or thematic events aligned with marketing and brand identity.
- Conduct regular spot checks and revise par stock levels to ensure compliance with company processes and inventory management standards.
- Follow department policies, procedures, and service standards.
- Actively resolve guest complaints promptly according to hotel standards.
- Actively participate in hotel committees and team meetings.
- Collaborate with the Marketing team to ensure constant visibility for the venues.
Requirements
- Previous Food & Beverage experience in a senior leadership role required.
- At least 7-10 years of progressive leadership experience in luxury hotel food & beverage operations.
- University/College degree in a related discipline required.
- Computer literate in Microsoft Window applications required.
- Strong interpersonal and problem-solving abilities.
- Highly responsible and reliable.
- Ability to work well under pressure in a fast-paced environment.
- Ability to work cohesively as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
Skills
- AVERO software
- Inventory systems
- POS technology
- Microsoft Window applications
Location
- Austin
Work Type
- Permanent
- Full-Time
Experience Level
- Senior leadership
- 7-10 years progressive leadership experience
Education Level
- University/College degree in a related discipline
About the Company
- Fairmont Austin is Austin's largest luxury property, offering 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space.
- Accor is a worldwide leader that supports employees to grow and learn, making work purposeful.
- Accor offers limitless possibilities and encourages employees to write their own story.
Equal Opportunity
- Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
- We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.