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About the Role
Join a real estate investment manager's internal Technology team as an IT Support Apprentice. This hands-on role combines practical work with structured learning, starting with day-to-day operations and growing responsibilities as skills develop. You will be the first point of contact for IT queries, supporting staff and maintaining technology across the business.
Responsibilities
- Act as the first point of contact for staff IT requests, resolving issues within training and access, and escalating where specialist support is needed.
- Troubleshoot Microsoft 365 applications, Windows, laptops, and peripherals, including basic connectivity and remote access issues.
- Use the service desk to log and track tickets, keep users updated, and follow requests through to completion.
- Build, configure, and deploy laptops using Windows Autopilot and Intune.
- Set up and troubleshoot corporate mobile devices through Intune, escalating lost or stolen devices immediately.
- Support joiner, mover, and leaver processes by preparing equipment, creating/updating user accounts, and managing Entra group memberships.
- Assist with password resets and sign-in or multi-factor authentication issues after verifying user identity.
- Maintain accurate asset records and coordinate hardware repairs, replacements, and warranties.
- Support the Head of Technology with internal projects, device rollouts, testing, and staff communications.
- Create support guides for recurring problems and adhere to internal controls and documented processes.
Requirements
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- Must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.
Skills
- Understanding of service desk functions (logging, prioritizing, escalating requests).
- Willingness to complete a Level 3 apprenticeship.
- Basic knowledge of networking (IP addressing, Wi-Fi, VPNs).
- Familiarity with user accounts, groups, and permissions.
- Familiarity with Windows and Microsoft Office.
- Exposure to device deployment, laptop setup, Microsoft 365, Intune, Entra ID, or a service desk ticketing system.
- Methodical approach to problem-solving.
- Clear communication, patience, and a helpful manner.
- Well-organized with attention to detail and accurate record-keeping.
- Respects confidential information and follows security procedures.
Location
- London
Work Type
- Full-time
Experience Level
- Apprentice
Education Level
- Level 3 Apprenticeship
Salary/Compensations
- Competitive market salary (including a full discretionary annual bonus)
Benefits
- Health and wellness benefits (free access to mental health support/counselling services).
- Private company pension.
- Professional development and support.
- Team building events/socials (including an annual company ski trip, team outings, internal ad hoc celebrations and company-sponsored events/parties).
- Volunteering and community engagement opportunities.
About the Company
- Our client is a real estate investment manager.
- Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future.
- With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Equal Opportunity
- 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.